Legal Assistant at Vaco

Legal Assistant | Accra, Ghana

We are looking for a detail oriented, curiosity-driven individual to join the Legal Removals team. This is a
full-time position for Vaco as a vendor at a global company with a great work environment.
Our team works across multiple products to analyze and review content that potentially violates
copyright laws. Our goal is to respond quickly and professionally to the complainants, as well as
evaluating content per our client's protocol.
If you enjoy constantly learning and making prompt decisions based on policy, this is a great way to
kickstart your career! You will be part of a team of dedicated individuals who are proactive, efficient, and
dependable.
This is a vendor role with Vaco, for our client, a Fortune 100 company.

Responsibilities

• Process complaints efficiently
• Respond to external and internal inquiries while adhering to policy and applicable laws
• Objectively review user complaints concerning various types of media that may include sexually explicit content
• Continuously meet volume and quality expectations
• Assimilate feedback and apply lessons learned in a dynamic environment
• Escalate issues when appropriate
• Work cross-functionally with peers
• Maintain professionalism and confidentiality

Minimum Qualifications:

• Comfortable reviewing explicit content
• B.A./B.S degree or 2 years of relevant experience
• Ability to meet tight deadlines while handling tasks with accuracy
• Keen attention to detail
• Flexible and adaptable to shifting assignments
• Computer savviness - able to intuitively navigate internet and proprietary tools
• Ability to work independently
• Experience with content review and/or complying with policy

Preferred Qualifications:

• Ability to read, translate, and interpret legal requests in any of the following: Russian,
• Japanese, Mandarin Chinese, Cantonese, Spanish, Korean, Vietnamese
• Good communicator
• Familiarity with Intellectual Property, Copyright and Trademark laws
• Familiarity with ticketing systems
• Knowledge of Google products and services
• Schedule Requirements:
• Monday through Friday, flexible within standard business hours (~9 am - 5pm)
• You may be asked to work outside of your core hours due to business necessity

This role offers:

• Full Time (40 hrs/week), hourly
• Sick time, holidays, parenting leave
• Health benefits with low premiums
• Access to a comprehensive well-being program with resources to support physical and mental
• health: Employee Assistance Program, Live and recorded meditation, Yoga, Webinars, Events,
• Resilience skill building, Counseling, and more.