Manager, Banking Applications at BRAC

Manager, Banking Applications

• The Banking Applications Manager will provide specialist application support to core banking and back-office applications used within BRAC International. The role will work within the ITIL service management framework to (1) supervise efficient and secured operation of all core applications – core banking, analytics, reporting and ERP systems (2) champion ITIL service management practices at all MF countries and (3) ensure efficient and expert application support services to all microfinance operations. The role will work with BIHBV-approved consultants/service partners on new installations, enhancements or changes to core applications while ensuring that IT standards, policies and procedures are followed. The role will also coordinate the delivery of core applications technical training to Country IT staff

The key responsibilities include but not limited to the following-

• Working within the global IT team and with service partners, lead successful implementations of BI’s core banking applications – Temenos R20 banking system with Financial Crime Mitigation, data analytics and reporting system, financial consolidation platform, and digital financial services solutions - at Country offices by (1) providing technical direction in all migration to the BIHBV Temenos Model Bank (2) working with country IT managers to ensure the establishment of published standards, policies, and procedures for maintaining the integrity of the Model Bank
• Ensure effective technical and user support for core application– system maintenance, product specification and documentation of system changes, development of management reports, management of an efficient test environment
• Ensure security of business data within core applications
• Coordinate end-user training for core applications with IT Service Manager and country IT managers
• Lead the implementation and testing procedures to ensure that newly released software produce the expected results for the business operations.
• Apply strict change control measures in any customizations required by the country offices.
• Establish and enforce core applications system backup, recovery, and data retention criteria.
• Relate well with BI strategic service partners to resolve complex technical problems
• Document recovery procedures and security settings for applications for the purposes of disaster recovery and user security.
• Encourage teamwork and the sharing of best practice amongst all staff.
• Work with Service partners and other IT staff to achieve timely resolution of core application issues
• Keep in line with the trend in the market, advise management on market development (e.g., Temenos development roadmap and current developments in microfinance and banking industry)

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Other Responsibilities

• Develop and maintain own knowledge, expertise, and professionalism.
• Keep abreast of current developments in microfinance and IT industry.
• Remain current with organization’s technological requirements and new developments in the industry.
• Meet personal training and development needs through relevant professional and commercial training and networking.

Educational Requirements:

• At least Bachelors’ Degree in Computer Science or Information technology.
• Professional certification in ITIL Foundation and Microsoft SQL Server is a plus.

Skills and Competencies Requirements:

• Good knowledge of TCPIP communication protocol
• Wide knowledge of and advanced skills in computer hardware and software programs of diverse functionality. Including but not limited to, communications systems, desktop applications, and network administration programs.
• Significant experience in supporting Microsoft SQL server database
• Application development skills especially in Java, Visual Basic and/or C++ a plus
• Experience with integration technologies such as Apache ActiveMQ, Rest APIs will be an advantage
• Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
• Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
• Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned tasks.
• Disposition to share knowledge fully and willingly with other employees in the interest of the organization.
• Commitment to the BRAC International mission, core values the ability to incorporate the mission and values in the workplace.
• Must be proficient in written and spoken English.

Experience Requirements:

• At least 6 years’ experience supporting Temenos core banking systems in medium to large organizations
• at least 4 years of advanced Microsoft SQL database management experience