Job Openings at BRAC

Manager, Banking Applications

• The Banking Applications Manager will provide specialist application support to core banking and back-office applications used within BRAC International. The role will work within the ITIL service management framework to (1) supervise efficient and secured operation of all core applications – core banking, analytics, reporting and ERP systems (2) champion ITIL service management practices at all MF countries and (3) ensure efficient and expert application support services to all microfinance operations. The role will work with BIHBV-approved consultants/service partners on new installations, enhancements or changes to core applications while ensuring that IT standards, policies and procedures are followed. The role will also coordinate the delivery of core applications technical training to Country IT staff

The key responsibilities include but not limited to the following-

• Working within the global IT team and with service partners, lead successful implementations of BI’s core banking applications – Temenos R20 banking system with Financial Crime Mitigation, data analytics and reporting system, financial consolidation platform, and digital financial services solutions - at Country offices by (1) providing technical direction in all migration to the BIHBV Temenos Model Bank (2) working with country IT managers to ensure the establishment of published standards, policies, and procedures for maintaining the integrity of the Model Bank
• Ensure effective technical and user support for core application– system maintenance, product specification and documentation of system changes, development of management reports, management of an efficient test environment
• Ensure security of business data within core applications
• Coordinate end-user training for core applications with IT Service Manager and country IT managers
• Lead the implementation and testing procedures to ensure that newly released software produce the expected results for the business operations.
• Apply strict change control measures in any customizations required by the country offices.
• Establish and enforce core applications system backup, recovery, and data retention criteria.
• Relate well with BI strategic service partners to resolve complex technical problems
• Document recovery procedures and security settings for applications for the purposes of disaster recovery and user security.
• Encourage teamwork and the sharing of best practice amongst all staff.
• Work with Service partners and other IT staff to achieve timely resolution of core application issues
• Keep in line with the trend in the market, advise management on market development (e.g., Temenos development roadmap and current developments in microfinance and banking industry)

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Other Responsibilities

• Develop and maintain own knowledge, expertise, and professionalism.
• Keep abreast of current developments in microfinance and IT industry.
• Remain current with organization’s technological requirements and new developments in the industry.
• Meet personal training and development needs through relevant professional and commercial training and networking.

Educational Requirements:

• At least Bachelors’ Degree in Computer Science or Information technology.
• Professional certification in ITIL Foundation and Microsoft SQL Server is a plus.

Skills and Competencies Requirements:

• Good knowledge of TCPIP communication protocol
• Wide knowledge of and advanced skills in computer hardware and software programs of diverse functionality. Including but not limited to, communications systems, desktop applications, and network administration programs.
• Significant experience in supporting Microsoft SQL server database
• Application development skills especially in Java, Visual Basic and/or C++ a plus
• Experience with integration technologies such as Apache ActiveMQ, Rest APIs will be an advantage
• Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
• Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
• Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned tasks.
• Disposition to share knowledge fully and willingly with other employees in the interest of the organization.
• Commitment to the BRAC International mission, core values the ability to incorporate the mission and values in the workplace.
• Must be proficient in written and spoken English.

Experience Requirements:

• At least 6 years’ experience supporting Temenos core banking systems in medium to large organizations
• at least 4 years of advanced Microsoft SQL database management experience

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Senior Manager, Infrastructure and Cyber Security

• The Senior Manager, IT Infrastructure & Cyber security will lead efforts of IT Teams to ensure the efficient and cybersecure design, installation, and operation of IT infrastructure at all Data Centers (physical or cloud-based) in Head Office and country offices. This will include all components of the Wide Area Network (routers, switches, firewalls), server infrastructure (including operating systems and Microsoft Windows Active Directory), Amazon Web Services, electronic mail, Internet service and components of any digital financial services infrastructure e.g., Enterprise Service Bus, field data collection systems/tablets.
• The role will (1) lead innovation through research and applied forward thinking to employ and deploy cybersecure cloud-based technology and infrastructure services across BI MF (2) ensure the highest level of technical services support is provided to Country Offices (3) manage and ensure in conjunction with Country IT Teams that all field work and infrastructure projects are delivered in a timely manner and meet or exceed accepted standards of quality, (4) provide remote and on-site technical support for escalated issue resolution when necessary and (5) maintains positive relationships with BI Service Partners to achieve overall BI MF IT goals.

The key responsibilities include but not limited to the following-

• Works with BI strategic service partners and Country IT managers to design systems architecture, build and deploy at Country offices
• Monitors and ensures high quality IT Service Partner service delivery
• Provides expert infrastructure, cloud services (AWS) and cybersecurity support to global IT project implementations.
• Significantly contributes to achieving the global IT strategic objectives and ensures effective solutions are created and implemented to meet business requirements
• Ensures an effective and validated Disaster Recovery infrastructure exists for each country office
• Develops a cybersecurity and infrastructure system monitoring strategy, using an effective tool portfolio
• Creates a communication plan to ensure all employees are well-informed of architecture standards, implementation guidelines and process expectations
• Acts as the lead systems architect for all system design and implementation activities
• Prepares and executes timely and effective Technical Refresh and System Upgrade initiatives
• Protects all cloud data via effective security, storage, backup/recovery and disaster recovery techniques
• Adheres to audit and compliance expectations and continually seeks to improve system controls and cybersecurity
• Ensures that all implementation initiatives follow established change management policies/ITIL compliant processes

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Other Responsibilities:

• Develop and maintain own knowledge, expertise, and professionalism.
• Keep abreast of current developments in microfinance and IT industry.
• Remain current with organization’s technological requirements and new developments in the industry.
• Meet personal training and development needs through relevant professional and commercial training and networking.

Educational Requirements:

• At least Bachelors’ Degree in Computer Science or Information technology.
• Professional certification in ITIL Foundation and Cisco Certified Network Professional
• Microsoft or Unix/Linux Certification

Skills and Competencies Requirements:

• Ability to work effectively and maintain partnerships with service vendors
• Requires an understanding of, and a commitment to advancing the mission and core values of BRAC International and, the ability to incorporate them into the job setting and articulate them to staff
• Must be proficient in written and spoken English.
• Change Management
• Project Management
• Persuading and influencing
• Implementation and management of infrastructure platforms or components like Unix, Windows, Storage Technologies, Databases, Middleware, Capacity Management, etc.
• Proficient in Networking and Communications
• Allocate and manage the resources, support and infrastructure required for any IT projects, products and services
• Able to interpret global market trends, enabling a competitive edge to drive innovation

Experience Requirements:

• 10+ years of experience in managing technical and infrastructure services
• Must have proven leadership skills and strategic planning capability
• Must be ITIL certified and certified in Cybersecurity
• Experience with securing applications, networks and databases is mandatory
• Must have experience with Disaster Recovery System Design and Recovery Planning
• Experience with Enterprise Systems Monitoring and Management Tools required