Manager, IS Performance & Partner Management at MTN

Job Description

• Periodic performance evaluation and assessment of all vendors/partners
• Insure all SLA renewals is done with input from previous year’s improvements and updated and relevant performance indictors
• Build relationships internally and externally to drive cost alignment and efficiency through the entire vendor lifecycle
• Apply industry best practices and facilitate contract terms and negotiations to satisfy our requirements
• Influence the selection of vendors and partnerships of strategic value
• Manage the contract renewal process, tracking utilization, coordinating QBRs, and sizing deals accordingly.
• Develop regular reporting, KPIs, and critical issues.
• Manage vendor delivery as part of a team delivering critical projects.
• Lead or participate in any IT RFP/RFI processes for new vendor selection.
• Plan, develop and identify strategies to measure and track long term IS performance outcomes.
• Provide support in constructing performance-based, accountability-driven vendor/business partner agreements.
• Define and document processes for ongoing capture, monitoring, management and communication of key metrics and outcomes of service contracts.
• Ensure SLAs do not expire before the renewal date.
• Ensure contracts are signed and by renewal of all SLAs
• Drive a culture of continuous improvement, including root cause analysis and corrective action.
• Develop vendor policies and procedures to maximize performance and service quality.
• Partner with Finance and Accounting to manage and support IT purchase requisitions
• Develop, publish, and maintain comprehensive company wide information privacy and security strategy, plans, policy, procedures, and guidelines.
• Manage cross-functional teams to improve business planning methods.
• Manage Infrastructure budget planning and tracking, and infrastructure inventory lifecycle tracking.
• Accountable for developing and implementing business planning activities for the division and gathering of IT requirements from the entire business and other divisional requirements for budgetary purposes.
• Liaise with relevant stakeholders (management, technical and operating personnel) within client organizations to review requirements, present proposed action plans, discuss and resolve technical, administrative and management problems and issues
• Working with business partners to understand business needs
• Converting business requirements and plans into actionable IT services
• Translating business needs/strategies into IT requirements and source IT services to meet requirements (current and future)
• Compile motivations for Capex projects required in the Division and liaise with Capital Projects for all Capex Steering Committee presentations.
• Implement policies and processes for Capacity Planning, licensing and Storage requirement
• Continuous engagement with members of teams responsible for monitoring the organization's data processing and storage needs and develop long-term plans to meet business requirements.
• Regularly communicate plans and forecast to internal stakeholders and review plans to ensure efficient resource utilization.
• Ensure that the right tools and processes are in place to deliver effective capacity planning and performance monitoring across the organization.
• Prepare myriad of detailed performance reporting templates designed to display quantitative and qualitative results, interpretations, and implications using the Microsoft Office Suite of products.
• Recommend and implement vendor performance parameters regarding vendor delivery of products and/or services in support of business objectives.
• Responsible for managing IT infrastructure maintenance contracts.

Qualification Required

Education

• Minimum of Bachelor’s Degree in Computer Science, Computer/Electronic Engineering, or a relevant Engineering degree

Certification:

• ITIL
• Certified Performance Management Professional and Practitioner
• Certified Customer Service Performance Professional
• Certified Data Analysis
• Must be willing to obtain certification if not already certified or related field

Experience

• Minimum of 5 years consistent work experience covering similar functions in multinational telecommunication and manufacturing companies.
• 3 years of which must have been in a supervisory role with exposure in the sphere of IT systems

Training

• Performance Management and Capacity Planning Training
• Budgeting and Project Financing Training
• Business Analysis

Professional/Technical competencies:

• Good user knowledge of the Microsoft Office applications suite
• Change Control Process
• Knowledge of project management methodologies and associated processes
• Incident and Problem Management Process
• Supplier management and negotiation skills
• IT Governance Framework
• Understanding of CoBIT 5

Behavioural competencies:

• Analysis and problem solving skills using critical and innovative thinking.
• Persistent drive for quality and results.
• Strong facilitation skills.
• Excellent verbal and written communication skills
• Strong interpersonal skill.
• Exceptional analytical ability.
• Imaginative and ability to work under pressure.
• Strong interpretation skills.
• Customer service orientation