Job Vacancies at MTN

Job Description

• Assist Lead Information Security Officer in implementing Information Security Management Systems (ISMS)
• Managing and conducting penetration tests and security assessments
• Recommending corrective actions, countermeasures and safeguards based on investigations
• Co-ordinate with vendors to implement information security as defined by MTN across network infrastructure.
• Perform information security risk assessment; providing detailed investigation reports and ensure that appropriate responses and actions are put in place to mitigate new risks identified.
• Ensure that information security goals are identified, meet the organisational requirements (Legal, regulatory, business) and are integrated in the relevant processes
• Investigate security breaches on MTN information systems thoroughly; Advise on practical security recommendations.
• Conduct programs to maintain information security awareness.
• Ensure that security activities are executed in compliance with the MTN Group Information Security Policy.
• Ensure employee, contractors and third parties comply with MTN information security policies, processes and procedures.
• Ensure that periodic information security reviews are performed to identify risks. Recommend and manage the implementation of appropriate controls to mitigate the risk.
• Coordinating with internal functions and telecom related vendors/partners for timely resolutions of the problems.
• Serve as an expert advisor in the development, implementation, and maintenance of information security management standards.
• Work with Internal Audit and external consultants as appropriate on required security audits.
• Lead the development and enforcement of information security and privacy policies in compliance with National and telecommunication regulations and standards.
• Develop, publish, and maintain comprehensive company wide information privacy and security strategy, plans, policy, procedures, and guidelines.
• Understand and communicate potential threats, vulnerabilities, and control techniques to departmental system administrators.
• Assist all divisions as necessary to investigate security breaches and pursue associated disciplinary and legal matters.
• Implement tools and techniques to ensure the safety of IT Systems and Databases.
• Ensure that systems adequately protect the availability, integrity and confidentiality of stored information.
• Work with BCP team to ensure test of IT Division Business Continuity plans are updated and tested periodically.
• Monitor information security trends, internal and external and keep management informed about information security-related issues and activities affecting the organization.

Qualification Required

Education

• A Degree in Computer Science or Information Management, or related field
• Certified Information Systems Security Professional (CISSP)
• Certified Information Systems Auditor (CISA).
• Certified Information Security Manager (CISM)
• Certified in Risk Information Systems Control (CRISC)
• Certified Ethical Hacker (CEH)
• Global Information Assurance Certifications

Experience

• Minimum of 5 years’ experience in computing and information security, including experience with Internet technology and security issues.
• Telecoms experience
• 3 years of which must have been in a supervisory role in business continuity planning, auditing, and risk management.
• Experience with disaster recovery planning and testing, auditing, risk analysis, business resumption planning, and contingency planning.
• Compliance and Monitoring
• GRC experience
• Professional/Technical competencies:
• Ability to Map Technology to information security problems.
• Sound knowledge of LAN, WAN and internet working technology.
• Knowledge of security areas such as Auditing, Policy, Database Security, Firewall Design and Implementation
• Knowledge of Risk Analysis and Management
• Vulnerability Assessments
• Penetration Testing
• Computer Forensic
• Telecommunication and Network Security
• TCP/IP
• Compliance and Monitoring
• Security Management Practices
• Security Architecture and Models
• Access Control Systems & Methodology
• Application Development Security
• Operations Security
• Physical Security
• Business Continuity Planning
• Law, Investigations, & Ethics

Behavioural competencies:

• Ability to manage self and team performance, good conflict management, take and manage accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
• Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills - Good written, Reporting, verbal & presentation communication, commitment to the organization
• Global thinker, Analytical thinking and Problem solving abilities.

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Job Description

• Provide specialist input towards strategic plans for commercial across various business lines (these could include portfolio rationalization, portfolio expansion opportunity mapping etc.), translated into executable plans to drive business growth in a sustainable manner.
• Provide specialist input for identifying business needs and future strategic initiatives to grow the business, founded on market insights and trends and supported by customer behaviour trends, research (surveys and focus groups etc.).
• Provide specialist input for developing best practice frameworks for product lifecycle management and continuing management of existing portfolio.
• Provide thought leadership on best practices related to commercial execution, impact measurement, segmentation methodologies, customer profiling and predictive modelling.
• Support the development of customer-centric business and loyalty marketing strategies and analyses.
• Provide Leadership on the transfer of knowledge in areas of specialization across the business.
• Business Analytics
• Support senior management to understand business trends and insights after conducting deep dives on impact of products and various initiatives launched.
• Provide technical knowledge and guidance on analytics, consumer understanding/insights and proactive analysis.
• Provide analytical and technical guidance in specialist area during projects.
• Provide meaningful consumer reports to other business divisions and departments using scientific methods, processes, algorithms and systems to extract knowledge and insights from structured and unstructured business data.
• Perform complex analysis and modelling for multiple products with the goal of maximizing profits and asset growth and minimizing risk.
• Other
• Support the development of a future pipeline of potential products and services in areas of critical growth and opportunity
• Build and maintain relationships with internal stakeholders and external partners and suppliers.

Supervisory / Leadership / Managerial Tasks:

• Matrix relationships depending on project being worked on.
• Specialist role in nature and will be required to provide expertise across the entire organization and senior leadership in area of specialization

Qualification Required

Education:

• First degree in Computer science, Social sciences, Physical sciences, Statistics, Mathematics, Data Science or related discipline
• Programming language and systems knowledge that enable big data querying an advantage
• Post graduate qualification in related discipline an advantage

Experience:

• 8 years’ work experience which includes:
• Relevant sector/ industry
• Experience working in emerging markets advantageous
• Proven experience in area of specialization

Functional/ Technical Competencies

• Intellectual curiosity
• Business acumen
• Communication
• Teamwork
• Strong analytical, mathematical and data mining skills
• Commercial acumen
• Business Process Improvement
• Computer & Information Technology Appreciation
• Data Skills
• Financial Acumen
• Marketing Research
• Marketing & Sales Acumen
• Performance Appraisal
• Planning and Budgeting
• Product Development
• Product & Service Advice & Support
• Resource Efficiency
• Sales Planning & Opportunity Management
• Strategic Thinking
• Telecommunication Business Savvy

Skills & Physical Competencies:

• Excellent communication and engagement skills
• Ability to multitask and meet deadlines
• Self Leadership - Innovative, takes initiative, result oriented and develops self consistently
• Ability to coach & transfer knowledge
• Trustworthy, integral and ethical in dealings
• Good written and verbal communication, presentation Skills,

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Job Description

• Periodic performance evaluation and assessment of all vendors/partners
• Insure all SLA renewals is done with input from previous year’s improvements and updated and relevant performance indictors
• Build relationships internally and externally to drive cost alignment and efficiency through the entire vendor lifecycle
• Apply industry best practices and facilitate contract terms and negotiations to satisfy our requirements
• Influence the selection of vendors and partnerships of strategic value
• Manage the contract renewal process, tracking utilization, coordinating QBRs, and sizing deals accordingly.
• Develop regular reporting, KPIs, and critical issues.
• Manage vendor delivery as part of a team delivering critical projects.
• Lead or participate in any IT RFP/RFI processes for new vendor selection.
• Plan, develop and identify strategies to measure and track long term IS performance outcomes.
• Provide support in constructing performance-based, accountability-driven vendor/business partner agreements.
• Define and document processes for ongoing capture, monitoring, management and communication of key metrics and outcomes of service contracts.
• Ensure SLAs do not expire before the renewal date.
• Ensure contracts are signed and by renewal of all SLAs
• Drive a culture of continuous improvement, including root cause analysis and corrective action.
• Develop vendor policies and procedures to maximize performance and service quality.
• Partner with Finance and Accounting to manage and support IT purchase requisitions
• Develop, publish, and maintain comprehensive company wide information privacy and security strategy, plans, policy, procedures, and guidelines.
• Manage cross-functional teams to improve business planning methods.
• Manage Infrastructure budget planning and tracking, and infrastructure inventory lifecycle tracking.
• Accountable for developing and implementing business planning activities for the division and gathering of IT requirements from the entire business and other divisional requirements for budgetary purposes.
• Liaise with relevant stakeholders (management, technical and operating personnel) within client organizations to review requirements, present proposed action plans, discuss and resolve technical, administrative and management problems and issues
• Working with business partners to understand business needs
• Converting business requirements and plans into actionable IT services
• Translating business needs/strategies into IT requirements and source IT services to meet requirements (current and future)
• Compile motivations for Capex projects required in the Division and liaise with Capital Projects for all Capex Steering Committee presentations.
• Implement policies and processes for Capacity Planning, licensing and Storage requirement
• Continuous engagement with members of teams responsible for monitoring the organization's data processing and storage needs and develop long-term plans to meet business requirements.
• Regularly communicate plans and forecast to internal stakeholders and review plans to ensure efficient resource utilization.
• Ensure that the right tools and processes are in place to deliver effective capacity planning and performance monitoring across the organization.
• Prepare myriad of detailed performance reporting templates designed to display quantitative and qualitative results, interpretations, and implications using the Microsoft Office Suite of products.
• Recommend and implement vendor performance parameters regarding vendor delivery of products and/or services in support of business objectives.
• Responsible for managing IT infrastructure maintenance contracts.

Qualification Required

Education

• Minimum of Bachelor’s Degree in Computer Science, Computer/Electronic Engineering, or a relevant Engineering degree

Certification:

• ITIL
• Certified Performance Management Professional and Practitioner
• Certified Customer Service Performance Professional
• Certified Data Analysis
• Must be willing to obtain certification if not already certified or related field

Experience

• Minimum of 5 years consistent work experience covering similar functions in multinational telecommunication and manufacturing companies.
• 3 years of which must have been in a supervisory role with exposure in the sphere of IT systems

Training

• Performance Management and Capacity Planning Training
• Budgeting and Project Financing Training
• Business Analysis

Professional/Technical competencies:

• Good user knowledge of the Microsoft Office applications suite
• Change Control Process
• Knowledge of project management methodologies and associated processes
• Incident and Problem Management Process
• Supplier management and negotiation skills
• IT Governance Framework
• Understanding of CoBIT 5

Behavioural competencies:

• Analysis and problem solving skills using critical and innovative thinking.
• Persistent drive for quality and results.
• Strong facilitation skills.
• Excellent verbal and written communication skills
• Strong interpersonal skill.
• Exceptional analytical ability.
• Imaginative and ability to work under pressure.
• Strong interpretation skills.
• Customer service orientation

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Job Description

• Provide Leadership, advisory and consulting on all matters regarding internal audit & forensics to MTN Ghana and its employees.
• Lead the effective implementation of an MTN GH Internal Audit and Fraud Risk Management charter, policy and strategy as informed by the MTN Group Internal Audit and Forensics charter, methodology, systems and best practices.
• Establish a well-staffed and competent Internal Audit & Forensics team to service MTN GH assurance requirements.
• Ensure utilisation of the Group wide mandated GRC tools and systems and source ancillary supplementary tools as needed to deliver on business imperatives.
• Perform special audits proactively and on an ad-hoc basis as required by Regulators, business line management, the Group or MTN GH Audit Committee.
• Lead and/or support specific audits to investigate adherence with policies, procedures, and legal/regulatory requirements to identify and evaluate exposures and to correct defective processes.
• Provide technical input and thought leadership to Internal Audit & Forensic teams as part of the cross-skilling across OpCos, as part of the central reporting line into Group Executive: IAFS, as appropriate;
• Continuously evaluate MTN GH’s Risk Management and Governance processes and report accordingly. Prioritize beyond the immediate.
• Understand and comply with the MTN GH and MTN Group wide Delegation of Authority requirements.
• Appreciate and apply the relevant local laws and regulatory landscape.
• Respond and effectively manage fraud, bribery and misconduct related investigations in line with the Group Fraud Policies and ensure remedial actions and taken regarding recoveries control remediation and employee sanctioning.
• Support employee related preventive as well as noncompliance processes with regard to the Employee disciplinary process.
• Implement Group and MTN GH wide fraud prevention strategies including the formalising a proactive fraud prevention plan in line with guidance provided by the Group function
• Ensure the implementation of efficient processes for documenting all audit-related initiatives and activities in line with the guidance provided by the Group function
• At the relevant levels, review complaints, concerns, or questions relative to internal audit and forensic issues and provide consultative leadership and support to the Opco as appropriate.
• Implement and adhere to the Group Internal Audit and Forensic Quality Assurance Program
• Implement a learning and development program related to area of work in line with Business and people requirements
• Assist with regional (i.e. outside MTN Ghana) audit and forensic activities where required
• Manage, motivate, performance manage, develop, grow and guide team members.

Context:

• Rapidly evolving Technology environment
• Change management
• Achievement of top quartile operating efficiency and effectiveness through scale, policies and processes
• Enabling growth through business intelligence and standardization to maximize business impact
• Expectation Management (customer and partners)
• Service orientation(internal and external)
• Highly regulated and government scrutiny. Effective governance practices and control environment critical.
• Diversifying telco-to-techno landscape and evolving industry ecosystems
• Shifting Audit landscapes and Evolution of Audit approaches to include multiple lines of defence
• King IV Corporate Governance Principle
• Multidiscipline operating models and operating systems. Shared Services Hub (SSH) Operating Model, Dependency on partners and managed systems.
• Cloud services, virtualization, complex networks and technologies
• Internal Audit (IA) and Combined Assurance (CA) Methodologies, RM Frameworks, Policies, Processes and Procedures.

Qualification Required

Education

• Minimum Degree (Business, Finance, Statistics, Economics) and a related post graduate qualification
• Chartered Accountant highly advantageous
• Professional Internal Audit qualification such as CIA and ACFE preferred

Experience

• Minimum 7 years of Senior Management experience in a medium to large sized multi-national organization
• Candidate will have operated within a listed blue-chip multinational, and while this role is focused on Ghana, significant international (emerging markets) experience is ideal.
• C-suite Experience an advantage
• Minimum 10 years relevant experience in internal audit and forensics
• Telecommunications industry experience an advantage
• Work across diverse cultures and geographies highly advantageous

Technical Knowledge / Competencies

• Breadth of research/analysis skills across various channels (Online, commercial trends, financial trends, operational trends, technical trends etc.)
• Technology developments and next generation interests
• Strong aptitude for business and financial analysis
• Attention to detail and sensitivity to audience context
• Ability to think both quantitatively and creatively
• Project management
• Demonstrated success working in fast-paced, highly collaborative team environments
• Knowledge of the market, industry and country
• People Manager (MTN Leader Profile/MTN Agile Leader Profile)

Skills / physical competencies:

• Business Acumen, Problem Solving, Information processing
• Ability to operate with and influence high-performing teams;
• Ability to balance multiple reporting lines and maintain harmony across reporting lines and reporting jurisdictions.
• Influencing others and negotiation skills
• Data interpretation, Judgement, Continuous improvement, Reporting
• Leadership and Team management
• Ability to manage conflict, accountability, self and team performance.
• Innovative, takes initiative, result oriented and develops self consistently
• Leadership skills, customer centric, collaborative and ability to coach & develop direct reports
• Trustworthy, integrity and ethical in dealings
• Ability to focus on priorities and plans, manages and monitors work effectively
• Good written and verbal communication, presentation Skills,
• Commitment to the organization
• Global thinker, Analytical thinking and Problem solving abilities.
• Ability to handle issues with tact and diplomacy
• Strong Project Management Skills
• Ability to manage own time and workload as well as conflicting priorities
• Facilitation Skills
• Negotiation Skills