Membership Assistant at Fairtrade

 To act as a point of contact for all members and prospective members, providing timely assistance and co-ordinate all administration relating to the admissions process.

DUTIES & RESPONSIBILITIES
Membership Support

•  Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements.
•  Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date.
•  Ensure that all responses to membership enquiries are immediate and to a good standard.
•  Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations.
•  Deliver a seamless experience to the members as well as providing support and assistance to team members where needed.
•  Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system.
•  Monitor the provision of membership service to producer organizations
•  Provide logistical and administrative support events and workshops
•  Response to member queries, requests and communications

Reporting and Communication

•  Maintain up to date membership database and producer records.
•  Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members.
•  Prepare membership activity reports
•  Conduct outbound calls and correspondence to support member engagement and retention.

Qualification Required & Experience

•  Associate Degree in Business Administration or related field

Experience and Knowledge

•  2 years’ experience in a customer service role to either a membership or the general public
•  Experience of managing and maintaining data records

Skills

•  Well-developed communication and interpersonal skills
•  Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility
•  Proficient in the use of MS Office applications
•  Good data entry skills
•  Reliable, well organized and flexible
•  Excellent attention to detail