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  • Posted: Sep 10, 2020
    Deadline: Not specified
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  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).

    Fairtrade is a global movement which addressees the injustices of conventional trade by supporting smallholder farmers and workers to secure better terms of trade.Fairtrade Africa, a member of the wider International Fairtrade movement represents Fairtrade certified producers in Africa and the Middle East.


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    Membership Assistant

     To act as a point of contact for all members and prospective members, providing timely assistance and co-ordinate all administration relating to the admissions process.

    DUTIES & RESPONSIBILITIES
    Membership Support

    •  Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements.
    •  Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date.
    •  Ensure that all responses to membership enquiries are immediate and to a good standard.
    •  Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations.
    •  Deliver a seamless experience to the members as well as providing support and assistance to team members where needed.
    •  Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system.
    •  Monitor the provision of membership service to producer organizations
    •  Provide logistical and administrative support events and workshops
    •  Response to member queries, requests and communications

    Reporting and Communication

    •  Maintain up to date membership database and producer records.
    •  Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members.
    •  Prepare membership activity reports
    •  Conduct outbound calls and correspondence to support member engagement and retention.

    Qualification Required & Experience

    •  Associate Degree in Business Administration or related field

    Experience and Knowledge

    •  2 years’ experience in a customer service role to either a membership or the general public
    •  Experience of managing and maintaining data records

    Skills

    •  Well-developed communication and interpersonal skills
    •  Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility
    •  Proficient in the use of MS Office applications
    •  Good data entry skills
    •  Reliable, well organized and flexible
    •  Excellent attention to detail

    Method of Application

    An application form (CVs will not be accepted) can be found on the jobs and volunteering page of our website http://www.fairtradeafrica.net/about-us/jobs-and-volunteering/ .If you have any queries, please e-mail :

    [email protected] or call (+254) 020 2721930, or +254 2667669) and ask to speak to a member of the HR team.

    Qualified applicants will be subjected to background checks as a pre-condition of employment.

    Completed applications should be saved in the applicant’s name and the position (Monitoring and Evaluation Officer), and be e-mailed to:

    [email protected]

    All applicants should state how they meet essential requirements of the post and include their email address, telephone contacts and three referees with contact details on the application form.

  • Send your application

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