Network, IT Infrastructure and Operations Manager at TXT Ghana

Reports To: Head, Information Technology

Responsibilities:

• Leading the implementation of infrastructure into new computing facilities and ensuring their operation meets international standards.
• Managing SLA/SLO metrics to address availability, assets, operations, incidents, facility health, capacity, and backup Operations.
• Ensure maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed in the best interest of the business.
• Install and maintain network file servers, firewalls, and network operating systems; ensures backup copies of all files are routinely made and securely stored at a separate location; maintain system documentation
• Develop and maintain cloud solutions in accordance with best practices as well as ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security.
• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues.
• Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development, Health & Safety, local statutory requirements, environmental and energy management.
• Develop and deliver regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s.
• Manage and Coordinate activities related to hardware decommissioning, rack moves and services migration within various Data Centers
• Develop end-to-end project plans, drive project execution, monitor and track progress, and ensure target deadlines are met.
• Manage changes to the project scope, project schedule and ensure proper communication with all stakeholders
• Must ensure the computer network's stable operation, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.

Experience / Education

• Bachelor’s degree in computer science or related field
• Azure, AWS, and GCP certifications preferred
• Experience and Certification in Project Management will be an added advantage
• A minimum of 5 years of networking experience
• A minimum of 5 years of working knowledge of cloud computing and Linux & Windows Operating Systems
• Must have extensive knowledge (Not less than 5 years) in Telecom Value Added Service Platforms such as Service Delivery Platforms, Payment Gateways, Shortcode (SMS/Voice) configurations and Integrations
• Operational knowledge of network and routing protocols, Windows Server and Active Directory.
• Proven work experience as a Cloud Engineer or similar role
• Strong knowledge of Office 365 Suite, SharePoint, MS Teams, etc.

Key Soft Skills

• Strong analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Client management skills to discuss systems as needed.
• Relevant training and/or certifications as a Cloud Engineer.
• Ability to troubleshoot and perform routine maintenance on servers, computers, and peripheral equipment as well as always provide remote support which may extend to weekends as well.