Operations Coordinator at Bolt

We are looking for a sharp, highly-organised data-driven Operations Coordinator to support our Kumasi ride-hailing operations. You will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality and compliance. You will be working closely with a high-performing data team along with the Team Lead, Operations Specialist and/or Operations Manager.

• Support all Bolt's ride-hailing operations in Kumasi
• Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active drivers every month
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers
• Figure out the logistics of how many drivers are needed where and when
• Develop and execute strategies to keep the churning rate at minimum levels
• You're passionate about new technologies and fixing transportation
• You're a great communicator
• You have a data-driven analytical mindset and love to solve problems (Excel skills are a must)
• You're a hustler, not stopping after 20 obstacles a day
• You are social. You can easily network with people of all background
• You have excellent spoken and written English, any other language is a plus
• Experience in sales, sharing economy, tech business, transport industry, startup or dynamic high-growth company