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  • Posted: Jun 10, 2020
    Deadline: Not specified
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  • MFS Africa is a pan-African fintech company that develops innovative value added services for mobile wallets. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant financial services to un- and under-banked customers. MFS Africa currently connects over 170 million mobile wallet customers ...
    Read more about this company

     

    Partner Support Analyst

     

    • Responding to calls and tickets logged through the MFS Africa ticketing system
    • Consulting system logs to investigate issues described in tickets
    • Liaising between Partner Support Agents, Team Leader, and Partner Support Manager to resolve issues and provide excellent service to partners
    • Documenting issue resolution to contribute to department reference and training materials

    Requirements

    • Diploma/Bachelor’s degree in a relevant field
    • Certification in customer care-related courses advantageous
    • Previous experience on the use of various service desk tools
    • Advanced technical help-desk experience, with network monitoring tools and methodologies advantageous
    • 1 – 3 years of experience in a customer support or technical support role
    • Have the right to work in Ghana

    Skills And Competencies

    • Self-starter with a natural curiosity for constant services improvement
    • Fluency in English and French (oral and written)
    • Ability to multitask in an environment with shifting priorities
    • Ability to work autonomously in a highly demanding environment
    • Highly solution oriented with solid problem-solving ability
    • Possess a strong bias towards action
    • Willingness to perform at a level that exceeds expectation
    • Undertakes their role with the highest level of integrity

    Benefits

    • Ranked by Fast Company as Second Most Innovative Company in Africa
    • Work with innovative new technologies on the cutting edge of fintech.
    • Attractive package including performance bonus
    • Strong and collegial company culture with 20+ nationalities represented
    • Massive growth potential
    • Bring simple and relevant financial services to the developing world – make a difference!

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to MFS Africa on www.linkedin.com to apply

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