Payments Product Manager at Transsnet Payments Ghana Ltd (PalmPay)

As we scale to become Africa’s #1 payments brand, we are looking for a Business Development Manager to build and preserve trusting relationships with the Financial Institutions.

• Deep insight and understanding of payment partners/products/channels including but not limited to Ghipss, Banking, MMOs, Switching Companies, Settlement Companies, Payment Service Providers, Biller Aggregators, etc.
• Collaborate with the internal reconciliation, settlement, operations, product, R&D, compliance and other teams to fully understand payment partners capability, proactively identify and resolve problems in good time, provide timely feedback and ensure prompt resolution of issues and escalate where necessary.
• Lead and organize the relevant team to analyze root cause of incidents, and ensure resolution within the agreed Service Level Agreement (SLA) time. In charge of review, and output the follow-up improvement measures and implementation plans.
• Have a grounded understanding and experience of integration platforms with most payment partners.
• Analyse the API document shared by Partner Institutions, provide the product flow, transaction infomation flow, fund flow of mainly use casese.
• Constantly optimize the system service to improve our customers payment experience.
• Tracking the newest and mainstream products including but not limited to payment, billers, lending, KYC, SMS, etc. And provide research report to HQ team.

Requirements

• Minimum Bachelor Degree or above. Major in Computer Science, Information Technology or related fields.
• Minimum of 3 years Payment Product working experience in the payment industry.
• Excellent communication, analysis, presentation and troubleshooting skills.
• Familiar with the payment and financial industry standards, specifications and regulatory frameworks.
• Technical knowledge in quality assurance will be an added advantage.
• Experience with software design and development in a test-driven environment.