Buwelo BPO is a global Business Process Outsourcing provider of multi-channel customer experience and back-office solutions. From voice, email and chat to social media and data analytics. Buwelo BPO has the solution your company needs to scale your operation and delight your customers with every contact. Buwelo understands the anxieties of outsourcing your c...
Read more about this company
As the Lead QA, your primary responsibility is to ensure that the QAs are guided with their daily tasks from verifying audit compliance and assessing audit feedback, to coaching and mentorship.
You will need to evaluate the audit quality for the QAs assigned to your project and provide progress reports for each QAs.
You will need to be able to gather data and provide reports of the audit feedback, QA trends, agent behaviours, and brainstorm with the QA and production team any recommendations for improvement and solutions.
You should be able to communicate with the production leadership team effectively and efficiently, ensuring all updates and concerns are relayed accurately and timely from and to QAs.
You should be able to suggest, create and provide training.
You should be able to facilitate QA calibrations with the project internally and can actively participate in calibrations with the client.
You should still be able to work on the audits required.
You should be a team player, be able to set a good example to the team, confident, and be able to foster a positive and productive work environment for the project-specific team, QA
Department and with the company.
Your goal should be on how QA team can continuously progress and contribute to the development and success of the project you are assigned with, and Buwelo as a whole.
Requirements:
Must have experience in the Contact Centrer industry
Explore Careers for a Sustainable Future - British CouncilAre you interested in contributing to a more sustainable world? Then your skills and experiences can find expression in the Green Industry.
There are many routes to finding work in the green economy. Explore the different paths into environmental work, climate change and sustainability in this upcoming webinar where we will hear from industry leaders, employers and UK alumni who have gone on to successful careers in the green industries.
ALI Business Development Scholarship ProgramThe African Leadership Institute is currently on a mission to raise successful business leaders in Africa who can solve complex problems, create jobs, and establish value for their stakeholders. As such, we are giving scholarship to Africans through the ALI Online Business Development Scholarship program which is aimed at educating business enthusiasts of all levels. We invite learners, 18 years of age or older who are interested in expanding their business skills and knowledge of building a successful business to apply for the ALI Business Development Scholarship program. This program has been divided into two phases
Call for Applications for Mastercard Foundation Scholars Program at USIU-AfricaUnited States International University-Africa (USIU-Africa) has partnered with the Mastercard Foundation in its global Scholars Program. This initiative will offer academically talented youth from Africa facing financial, gender, displacement, or disability constraints an opportunity to access world class university education.
African European Digital Venture Program (AEDV)Our goal is to give African startups access to know-how about the European market and to strengthen partnerships between African startups and established European companies and startups. The initiation of partnerships in the field of digital transformation, also across continents, will create a win-win situation for both parties.
Our program gives startups the opportunity to get to know the European and German ecosystem in a concrete and practical way, to establish first contacts that can be the basis for future business and to acquire relevant knowledge for this purpose.
Gmail
Yahoomail