Queue Management Champion at Jumia

We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main Duties & Responsibilities

• Analyzing extracted data from the order and warehouse management systems to generate reports on items and orders breaching or about to breach SLA’s.
• Initiating follow up conversations with responsible parties and escalating blockers to senior management to take action.
• Leading daily queue management calls and other initiatives to maintain SLA compliance
• Spotting trends and developing processes with the Warehouse Manager to proactively combat SLA breaches.

Required Skills & Qualifications

• A Valid degree from a tertiary institution- B.sc/OND/HND (A degree in supply chain and logistics or operations management will be a plus)
• Demonstrable skills in data analysis and presentation
• A detail oriented personality with a passion for diving deep and problem solving A Good knowledge of and an enthusiasm for E-Commerce in Africa.
• Alignment with the Jumia Values
• A lifestyle of excellence, passion and integrity Ability to unlearn and learn new skills.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment;
• The opportunity to become part of a highly professional and dynamic team working around the world;
• An unparalleled personal and professional growth given the challenges that we propose you to take.