Sales Coordinator at Kempinski Hotel Gold Coast City

Job Description

• Support the Assistant Director of Sales, Director of Sales & Marketing and the  
• Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Provide adequate supplies of stationary and ensures that the following forms   are used and kept updated at all times: timesheets,
• Purchase orders, Travel authorizations for business trips, Collateral reprint orders, Brochure supplies (office), Holiday and sick leave, Expense forms, Maintain and update inventory: control of all gifts and giveaways. 
• Maintain and update inventory: control of all gifts and giveaways.
• Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.
• Compile monthly reports.
• Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection and distribution of mail items.
• Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
• Annual contracting administration for corporate and leisure business.
• Ensure that store requisitions are submitted monthly.
• Ensure ordering of business cards.
•  Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
• Ensure that calls are screened and dealt with in an appropriate way.
• All enquiries to be dealt with within 24 hours.
• Assist telesales research of existing/new clients within guidelines of Assistant  
•  Director of Sales / Director of Sales & Marketing.
• Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
• Ensure the strict confidentiality of information passing though the office.
• Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
•  Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Coordinate and assist in organising sales trips.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Understand and strictly adhere to the hotel’s employee rules & regulations.
• Perform any other duties as assigned to them by management.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirement/Skills

• Equivalent to High School Diploma or better/Hotel Apprenticeship.
• Previous experience in 4/5 star hotels.
• Ability to work and communicate in a multinational environment:
• English – excellent oral and written skills
• Additional language – beneficia
• Planning/organization skills 
• Adaptability
• Flexibility
• Initiative
• Creativity