Senior Sales Training Manager at M-KOPA Ghana

About The Job

Job Summary
As the Senior Training Manager, you will be responsible for leading all aspects of sale force training at M-KOPA to ensure we continue to develop and support highly effective, productive, and motivated sales agents.

• Reporting to the Director of Commercial Operations, this is a group role that will work across all M-KOPA markets with the in-country sales and trainer teams.
• You will be responsible for maintenance and enhancement to current methodologies and systems for onboarding new sales recruits, upskilling existing sales agents, and ensuring ongoing productivity. 
• The position will oversee the full end-to-end activities involved in training design, training sign-off, training coordination, and train-the-trainer deployment. 
• You will refine M-KOPA’s training regimes, coordinate training in the field and monitor the impact on sales performance. 

What will you do:

• Lead the design and management of M-KOPA's training program, including content creation, learning management system maintenance, sales collateral, and other training materials.  
• Build an overall sales curriculum that includes the delivery of static and interactive training modules. 
• Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models. 
• Design all training methods informed by the needs and priorities of our frontline teams and aligned to the business objectives.  
• Manage any external partners/vendors used to support creative content design or learning management tools.  
• Collaborate with department heads and in-country teams to roll out training in the field.  
• Support the training leads and trainers in all M-KOPA markets to ensure the effective deployment and adoption of training programs aligned with the country's priorities and KPI objectives. 
• Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
• Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance 
• Champion continuous training improvement by closely monitoring the effectiveness of M-KOPA’s training and development programs  
• Work closely with the in-country teams to drive the adoption of new training methods and track adherence to new protocols.  
• Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.  
• Review the progress and upskilling of sales representatives. 
• Provide insights from users in the field and design the systems and KPIs to regularly report out training results to management teams.  

What We’re Looking For:

• You are passionate about our mission of making financing for everyday essentials accessible to everyone.  
• You have strong sales and business operations experience, with over 2- 3 years of experience in a training development role, preferably as a manager overseeing a team of trainers. 
• You enjoy traveling and working across multiple markets.  
• You have a proven track record of successfully facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.  
• You have developed expertise in using digital tools and platforms to deliver interactive training content for frontline teams. 
• You are a detail, results-focused individual with excellent decision-making, strategic thinking, and creative problem-solving skills. 
• You are an exceptional communicator – both verbally and written – and able to deliver information in a clear, concise, and engaging manner to all stakeholders.  
• You love inspiring individuals to get the best out of them and have excellent organizational skills.  
• You are highly motivated and have a strong sense of ownership, and are able to handle multiple projects and meet tight deadlines with demonstrate composure.  
• You love a fast-moving environment with frequent change and a sense of urgency to get the job done and enjoy collaboration across multiple teams and functional areas.  
• Bachelor’s degree or equivalent; or 2 to 3 years related experience or training; or equivalent combination of education and experience