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  • Posted: Apr 5, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    M-KOPA is a connected asset-financing company that serves customers across Africa and beyond. We aim to make financing for everyday essentials accessible to everyone.
    Read more about this company


    Sales Executive - Spintex

    About The Job

    Job Summary

    • M-KOPA is looking to hire a Sales Executive to manage all sales activities in a designated territory within a State. 

    Key Accountablilities:

    • Monitor and deliver set sales targets within the designated territory.
    • Achieve and surpass sales targets of M-KOPA products by developing local networks.
    • Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.

    Duties & Responsibilities:

    • Recruit, train, coach, mentor & supervise a field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
    • Keenly monitor and evaluate the performance of DSRs to meet the performance standards
    • Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines
    • Design Sales and Marketing Strategy for the team to ensure Weekly, Monthly, and Quarterly sales targets are reached.
    • Monitor and Analyze the performance of marketing campaigns
    • Report writing

    Experience, Education and Skills:

    • A First Degree Higher or a Higher National Diploma Holder
    • 3+ Years of Sales experience from Microfinance, Insurance, Telecommunications, MobileMoney, FMCG, or other products/services in Ghana.
    • Excellent sales and negotiation skills
    • Ability to motivate and lead a team
    • Planning, Organization, and Conflict-resolution skills
    • Excellent Presentation, Communication, Coaching, and People Skills
    • Great at leading a wide array of people to perform
    • Ability to work calmly under pressure
    • Should have a process-oriented mindset

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    Strategy Manager

    About The Job

    Job Summary
    We are looking for a Strategy Manager to join our Customer  Department. The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. 

    • As Strategy Manager, you will work closely with the Chief Customer Officer to provide analytical support and strategic insights to maximize customer experience, satisfaction, success, and lifetime value. 
    • You will also help define and disseminate the company’s overall strategy.
    • This position will report to Chief Customer Officer and can be based in any of M-KOPA’s countries of operations: Kenya, Uganda, Nigeria, and Ghana.  
    • You will also need to travel as needed to other markets of operations to engage with our customers and in-country teams.

    To achieve this, you’ll be expected to:

    • Work closely with the Chief Customer Officer to drive company strategy and planning cycles
    • Lead the company’s ‘Voice of the Customer program 
    • Manage cross-functional projects to improve the customer and agent experience 
    • Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs  
    • Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools developed to improve our customer experience 
    • Support M-KOPA’s solar portfolio strategy, including market and economic analysis, partner landscaping, competitor benchmarking, business model development, and supporting pilots and product introductions.
    • Identify and scope opportunities for operational process, efficiency, and performance improvements within the customer department.

    You Might Be A Good Fit If You:

    • Are passionate about our mission of making everyday essentials accessible to everyone
    • Are excited to be a champion for our customers in everything you do
    • Have 5+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles
    • Are strong analytically, have significant experience building models in Excel, and make data-driven decisions well
    • Have experience solving open-ended strategic business problems, from identifying the problem that needs to be solved through developing actionable recommendations for business stakeholders and driving implementation
    • Have strong project management and organizational skills
    • Are a collaborator and have a low ego
    • Love fast-moving environments with a sense of urgency to get the job done
    • Have emerging markets experience (particularly in East or West Africa)
    • Have a bachelor’s degree or equivalent experience

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    Senior Sales Training Manager

    About The Job

    Job Summary
    As the Senior Training Manager, you will be responsible for leading all aspects of sale force training at M-KOPA to ensure we continue to develop and support highly effective, productive, and motivated sales agents.

    • Reporting to the Director of Commercial Operations, this is a group role that will work across all M-KOPA markets with the in-country sales and trainer teams.
    • You will be responsible for maintenance and enhancement to current methodologies and systems for onboarding new sales recruits, upskilling existing sales agents, and ensuring ongoing productivity. 
    • The position will oversee the full end-to-end activities involved in training design, training sign-off, training coordination, and train-the-trainer deployment. 
    • You will refine M-KOPA’s training regimes, coordinate training in the field and monitor the impact on sales performance. 

    What will you do:

    • Lead the design and management of M-KOPA's training program, including content creation, learning management system maintenance, sales collateral, and other training materials.  
    • Build an overall sales curriculum that includes the delivery of static and interactive training modules. 
    • Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models. 
    • Design all training methods informed by the needs and priorities of our frontline teams and aligned to the business objectives.  
    • Manage any external partners/vendors used to support creative content design or learning management tools.  
    • Collaborate with department heads and in-country teams to roll out training in the field.  
    • Support the training leads and trainers in all M-KOPA markets to ensure the effective deployment and adoption of training programs aligned with the country's priorities and KPI objectives. 
    • Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
    • Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance 
    • Champion continuous training improvement by closely monitoring the effectiveness of M-KOPA’s training and development programs  
    • Work closely with the in-country teams to drive the adoption of new training methods and track adherence to new protocols.  
    • Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.  
    • Review the progress and upskilling of sales representatives. 
    • Provide insights from users in the field and design the systems and KPIs to regularly report out training results to management teams.  

    What We’re Looking For:

    • You are passionate about our mission of making financing for everyday essentials accessible to everyone.  
    • You have strong sales and business operations experience, with over 2- 3 years of experience in a training development role, preferably as a manager overseeing a team of trainers. 
    • You enjoy traveling and working across multiple markets.  
    • You have a proven track record of successfully facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.  
    • You have developed expertise in using digital tools and platforms to deliver interactive training content for frontline teams. 
    • You are a detail, results-focused individual with excellent decision-making, strategic thinking, and creative problem-solving skills. 
    • You are an exceptional communicator – both verbally and written – and able to deliver information in a clear, concise, and engaging manner to all stakeholders.  
    • You love inspiring individuals to get the best out of them and have excellent organizational skills.  
    • You are highly motivated and have a strong sense of ownership, and are able to handle multiple projects and meet tight deadlines with demonstrate composure.  
    • You love a fast-moving environment with frequent change and a sense of urgency to get the job done and enjoy collaboration across multiple teams and functional areas.  
    • Bachelor’s degree or equivalent; or 2 to 3 years related experience or training; or equivalent combination of education and experience 

    Method of Application

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