Job Openings at M-KOPA

About The Job

Job Summary

• M-KOPA is looking to hire a Sales Executive to manage all sales activities in a designated territory within a State. 

Key Accountablilities:

• Monitor and deliver set sales targets within the designated territory.
• Achieve and surpass sales targets of M-KOPA products by developing local networks.
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.

Duties & Responsibilities:

• Recruit, train, coach, mentor & supervise a field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
• Keenly monitor and evaluate the performance of DSRs to meet the performance standards
• Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines
• Design Sales and Marketing Strategy for the team to ensure Weekly, Monthly, and Quarterly sales targets are reached.
• Monitor and Analyze the performance of marketing campaigns
• Report writing

Experience, Education and Skills:

• A First Degree Higher or a Higher National Diploma Holder
• 3+ Years of Sales experience from Microfinance, Insurance, Telecommunications, MobileMoney, FMCG, or other products/services in Ghana.
• Excellent sales and negotiation skills
• Ability to motivate and lead a team
• Planning, Organization, and Conflict-resolution skills
• Excellent Presentation, Communication, Coaching, and People Skills
• Great at leading a wide array of people to perform
• Ability to work calmly under pressure
• Should have a process-oriented mindset

go to method of application »

About The Job

Job Summary
We are looking for a Strategy Manager to join our Customer  Department. The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. 

• As Strategy Manager, you will work closely with the Chief Customer Officer to provide analytical support and strategic insights to maximize customer experience, satisfaction, success, and lifetime value. 
• You will also help define and disseminate the company’s overall strategy.
• This position will report to Chief Customer Officer and can be based in any of M-KOPA’s countries of operations: Kenya, Uganda, Nigeria, and Ghana.  
• You will also need to travel as needed to other markets of operations to engage with our customers and in-country teams.

To achieve this, you’ll be expected to:

• Work closely with the Chief Customer Officer to drive company strategy and planning cycles
• Lead the company’s ‘Voice of the Customer program 
• Manage cross-functional projects to improve the customer and agent experience 
• Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs  
• Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools developed to improve our customer experience 
• Support M-KOPA’s solar portfolio strategy, including market and economic analysis, partner landscaping, competitor benchmarking, business model development, and supporting pilots and product introductions.
• Identify and scope opportunities for operational process, efficiency, and performance improvements within the customer department.

You Might Be A Good Fit If You:

• Are passionate about our mission of making everyday essentials accessible to everyone
• Are excited to be a champion for our customers in everything you do
• Have 5+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles
• Are strong analytically, have significant experience building models in Excel, and make data-driven decisions well
• Have experience solving open-ended strategic business problems, from identifying the problem that needs to be solved through developing actionable recommendations for business stakeholders and driving implementation
• Have strong project management and organizational skills
• Are a collaborator and have a low ego
• Love fast-moving environments with a sense of urgency to get the job done
• Have emerging markets experience (particularly in East or West Africa)
• Have a bachelor’s degree or equivalent experience

go to method of application »

About The Job

Job Summary
As the Senior Training Manager, you will be responsible for leading all aspects of sale force training at M-KOPA to ensure we continue to develop and support highly effective, productive, and motivated sales agents.

• Reporting to the Director of Commercial Operations, this is a group role that will work across all M-KOPA markets with the in-country sales and trainer teams.
• You will be responsible for maintenance and enhancement to current methodologies and systems for onboarding new sales recruits, upskilling existing sales agents, and ensuring ongoing productivity. 
• The position will oversee the full end-to-end activities involved in training design, training sign-off, training coordination, and train-the-trainer deployment. 
• You will refine M-KOPA’s training regimes, coordinate training in the field and monitor the impact on sales performance. 

What will you do:

• Lead the design and management of M-KOPA's training program, including content creation, learning management system maintenance, sales collateral, and other training materials.  
• Build an overall sales curriculum that includes the delivery of static and interactive training modules. 
• Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models. 
• Design all training methods informed by the needs and priorities of our frontline teams and aligned to the business objectives.  
• Manage any external partners/vendors used to support creative content design or learning management tools.  
• Collaborate with department heads and in-country teams to roll out training in the field.  
• Support the training leads and trainers in all M-KOPA markets to ensure the effective deployment and adoption of training programs aligned with the country's priorities and KPI objectives. 
• Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
• Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance 
• Champion continuous training improvement by closely monitoring the effectiveness of M-KOPA’s training and development programs  
• Work closely with the in-country teams to drive the adoption of new training methods and track adherence to new protocols.  
• Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.  
• Review the progress and upskilling of sales representatives. 
• Provide insights from users in the field and design the systems and KPIs to regularly report out training results to management teams.  

What We’re Looking For:

• You are passionate about our mission of making financing for everyday essentials accessible to everyone.  
• You have strong sales and business operations experience, with over 2- 3 years of experience in a training development role, preferably as a manager overseeing a team of trainers. 
• You enjoy traveling and working across multiple markets.  
• You have a proven track record of successfully facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.  
• You have developed expertise in using digital tools and platforms to deliver interactive training content for frontline teams. 
• You are a detail, results-focused individual with excellent decision-making, strategic thinking, and creative problem-solving skills. 
• You are an exceptional communicator – both verbally and written – and able to deliver information in a clear, concise, and engaging manner to all stakeholders.  
• You love inspiring individuals to get the best out of them and have excellent organizational skills.  
• You are highly motivated and have a strong sense of ownership, and are able to handle multiple projects and meet tight deadlines with demonstrate composure.  
• You love a fast-moving environment with frequent change and a sense of urgency to get the job done and enjoy collaboration across multiple teams and functional areas.  
• Bachelor’s degree or equivalent; or 2 to 3 years related experience or training; or equivalent combination of education and experience