Senior Technical Product Manager at Esoko

Job Description

• Build maintain and drive product road maps across Esoko product lines that is consistent with customer needs and business goals
• Develop user stories that capture customer pain points and product vision and goals for all sprint cycles. Ensure product backlog is consistent and up to date with product and business goals
• Work with engineering team to develop the product. Actively participate in stand-ups, sprint planning, and sprint retrospective meetings. Work with engineering manager to streamline and constantly review processes for best outcomes
• Conceptualize and describe products, features and user stories for the development team
• Constantly collecting key insights on user behavior, pain points, and market trends to support data-based decision making
• Track and measure product goals/metrics and keep all stakeholders updated with the performance of all Esoko products
• Attend customer meetings and present the range of Esoko products to potential clients. Serve as an excellent advocate/evangel for Esoko product lines
• Ensure all product documentation such as business case documents, competitor analysis documents, user manual, product articles, market assessment documents, and user stories are up to constantly update
• Drive product knowledge across the company by organizing training and workshops for Esoko staff
• Mentor and manage other product managers on the team
• Support CTO in driving product and technology vision and implementing strategy
• Support the sales and marketing teams to engage clients, describe solutions to complex client issues and translate their needs to the developer team and monitor the development process to ensure it conforms to the client requirements
• Evangelize the priorities and vision within the entire company and with key customers through effective and powerful communication
• Act is the nexus between business, development and design
• Play a vital role in driving sound, data-driven business decisions on product such as pricing or go-to-market strategies
• Work closely with the business teams to improve our approach to translating customer feedback into product enhancements or new product development
• Establish and manage to well-defined and documented KPIs for the team
• In collaboration with others, drive the development of our strategy on data and analytics
• Improve overall quality, documentation and process management, including specifications, UI/UX, user testing and stakeholder management
• Maintain comprehensive, up-to-date market and competitor analysis and communicate
• Represent the company’s vision, strategy and results effectively at high-profile events

Requirement/Skills

• About 6-8 years of total experience, with at least 5 years at a senior level in solution design or product management in a SaaS or product company
• Bachelor’s degree in relevant field required; Master’s degree strongly preferred
• Highly detail-oriented
• Obsessed with user experience and customer satisfaction
• Highly quantitative – you are a data-driven decision maker
• Intellectually curious and an original thinker
• Process driven – the ends don’t always justify the means for you
• Empathetic leader – your EQ is as high as your IQ
• Passionate about working in a business with strong social impact
• Passionate about innovative technology
• Experience managing product teams in Africa strongly desired
• Have a consultative approach to problem-solving for clients
• Able to inspire and advocate internally and externally
• Proven ability to lead product and engineering teams based on mutual trust, credibility, and respect