Service Delivery Officer at Kasapreko Company Limited

Job description

• The Service Delivery Officer will therefore own the I.T Strategic Goals – Drive Competitive Advantage, efficient & compliant systems, and provide brilliant customer experience in the Business, by setting up the requite backend infrastructure and employee-facing tools and kits in order to unleash the potential of employees to become as effective as possible, whilst achieving a higher 85% point increase in our employee satisfaction scores through surveys.

Duties
Own and lead the sustainability and the embedding of all IS / IT Infrastructure solutions that has been implemented. The Analyst is also accountable for the support of these capabilities and solutions. Some of the capabilities and solutions include;

• Backend Servers – File and Print, Messaging, Active Directory, Domain Controller, and Applications Servers. 
• Customer facing kits – PCs, Printers, Telephones, etc.
• Network – WAN, LAN, Wireless.
• Backup and electronic archiving
• Achieve all committed Service Level Agreements with the business and also with our strategic partners and other vendors.
• Establish a trusted face of Information Systems.
• Daily review of incidents and change tickets logged with the helpdesk to ensure it timely resolution. The role holder is also responsible for raising and embedding the right capability within the business to sustain the use of the solutions implemented in order to realise the benefits from the investments made.

Qualifications

• Diploma in a technical related field or IT professional qualification plus a minimum of 3 years work experience in related field gained in FMCG/Distribution business.
• ITIL Framework understanding with a minimal level of ITIL V3 certification.
• Communication skills with the ability to effectively and simply communicate technical concepts, solutions and implications in a business language.
• We are using SFIA (Skills Framework for the Information Age) as a guideline for the functional capabilities required this role