SME Account Manager at Vodafone Ghana

About The Job

Role Purpose

• The job holder will be responsible to attract Small and Medium Enterprise Customers by delivering high-standards account management and unmatched customer experience.

Key Accountabilities and Decision Ownership:

• Contact and visit prospective customers to determine needs.
• Creates and performs presentations to match company’s products /services with identified needs 
• Develop a clear view on potential customer opportunities and competition in the area
• Deliver high standards of general account management for new and existing business accounts on customer sites
• Confidently communicate the benefits of Vodafone products and services in customer sites
• Understand different customer profiles and demonstrate ability to match appropriate products and services to fit their needs
• Monitor results and provide relevant feedback to the respective Sales SPV 
• Ensure customers are served on time in line with BAU with internal and external stakeholders.
• Report to SME Regional Sales Manager- Eastern Volta on activities of sales on a weekly, monthly and quarterly basis to offer a clear direction for the SME and SOHO in the mobile, FBB, Fixed Voice and Data space.

Core Competencies, Knowledge and Experience:

• Understanding of technical/IT business solutions 
• Enthusiastic and passionate, with a strong customer orientation
• Interest to learn about the latest business services and products
• Team-player
• Proven experience gained within a business sales channel (must have minimum 2 years B2B sales experience)
• Confidence to enter client sites and present Vodafone services 

Technical and Professional Qualification:

• University degree 
• Fluent knowledge of English language (oral & written)
• Computer literate
• Excellent communication skills, oral and written
• Driving licence