Career Opportunities at Vodafone

About The Job

Role Purpose

• The job holder will be responsible to attract Small and Medium Enterprise Customers by delivering high-standards account management and unmatched customer experience.

Key Accountabilities and Decision Ownership:

• Contact and visit prospective customers to determine needs.
• Creates and performs presentations to match company’s products /services with identified needs 
• Develop a clear view on potential customer opportunities and competition in the area
• Deliver high standards of general account management for new and existing business accounts on customer sites
• Confidently communicate the benefits of Vodafone products and services in customer sites
• Understand different customer profiles and demonstrate ability to match appropriate products and services to fit their needs
• Monitor results and provide relevant feedback to the respective Sales SPV 
• Ensure customers are served on time in line with BAU with internal and external stakeholders.
• Report to SME Regional Sales Manager- Eastern Volta on activities of sales on a weekly, monthly and quarterly basis to offer a clear direction for the SME and SOHO in the mobile, FBB, Fixed Voice and Data space.

Core Competencies, Knowledge and Experience:

• Understanding of technical/IT business solutions 
• Enthusiastic and passionate, with a strong customer orientation
• Interest to learn about the latest business services and products
• Team-player
• Proven experience gained within a business sales channel (must have minimum 2 years B2B sales experience)
• Confidence to enter client sites and present Vodafone services 

Technical and Professional Qualification:

• University degree 
• Fluent knowledge of English language (oral & written)
• Computer literate
• Excellent communication skills, oral and written
• Driving licence

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About The Job

Role Purpose:

• Work with the Billing Integrity Team to implement billing integrity strategies and KPIs

Key Accountabilities and Decision Ownership:

• Implement billing integrity processes and policies with regards to improving billing accuracies 
• Perform operational audit of billing platform and CRM
• Document, quantify and develop root cause analysis and suggest fixes for issues identified

Core Competencies, Knowledge and Experience:

• Ability to manage stakeholders to deliver results
• Experience in Telecommunication Industry or any other leading service firm
• Experience with process mapping and understanding of data model
• Demonstrate the ability to work in an ambiguous , fast paced and constantly changing environment 
• Excellent written and verbal communication skills

Technical and Professional Qualifications:

• First degree in Computer Science, Business  Finance
• Finance, Audit, Billing and Revenue Assurance or related assurance work with a minimum of 2-5 years’ experience
• Strong knowledge in SQL, Oracle DB and Microsoft Excel Skills
• Experience in the use of data analytical tools
• Strong time management, analytical and problem solving skills

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About The Job

Role Purpose

• To ensure the execution of the resourcing strategy to attract the right talent and ensure that the company has no critical resource gaps that would endanger daily operation. 
• To deliver companywide sourcing of suitably qualified and experienced people, to facilitate recruitment activities. 
• To source, recruit, screen, interview and recommend external and/ or internal candidates for all level jobs. 
• To manage the full life cycle of recruitment and support the rollout and development of Talent Management initiatives.

Key Accountabilities And Decision Ownership:

• Resourcing activities
• Responsible for delivering high quality, timely, cost effective and professional recruitment services to the business units
• Ownership of Corporate functions and Commercial resourcing
• Support resourcing work and management of the Outsourcing contract
• Interface effectively with recruitment service providers where needed to fill vacant roles
• Support in the execution of all elements of the people plan for Resourcing
• Implement specific initiatives which are Resourcing – led within the overall Global, Region and local HR roadmap
• Provide expert advice, interpretation and guidance on policies, practices and processes to identified customer groups
• Serve as the single point of contact and own the recruitment process for bands I,J, H, G
• Work on Talent Pipeline for Client groups
• Support the implementation of key elements of the HR calendar and other resourcing projects / initiatives
• Contribute to the development and implementation of the local Resourcing strategy
• Manage the career website to ensure an optimal online experience for prospective employees
• Support the implementation of the Internal Mobility Campaign
• Have oversight responsibility for the implementation of Student engagement initiatives / programs – Campus Career fairs, debates, internships, national service and university awards
• Communicate Vodafone Ghana’s EVP to prospective candidates to attract talent
• Conducts follow-up calls after hiring
• Maintains accurate and concise records and reports about all phases of the recruitment process and the candidates
• Support with Outsourced Payroll and recruitment Administration
• Prepare recruitment reports
• Drive Employer Branding Initiatives

Talent Management:

• Actively support the recruitment of Discover participants and the execution of the developmental roadmap
• Drive growth of digital pipeline through the successful launch and effective management of Apprenticeship Programme
• Lead recruitment initiatives and scale-up of Reconnect Programme
• Support the implementation of specific initiatives which are Talent management –led within the overall Global, Region and local HR roadmap

Employer Brand:

• Communicate the company’s Employee Value Proposition (EVP) to prospective candidates in order to attract talent into the business
• Support the implementation of agreed programs to enhance the company’s employer brand for both internal and external candidates
• Responsible for the update of information and management of the Careers website
• Jointly responsible for the implementation of Students engagement initiatives / programs – Campus career fairs, debates, internships, national service, FESSP, and university awards

Essential:

• Core Competencies, Knowledge and Experience
• Full life-cycle recruitment experience
• Experience with recruitment and selection tools, techniques and methodologies
• Communication skills both written and verbal
• Accuracy, attention to detail, teamwork
• Computer skills (internet, online databases, recruitment database.)

Desired:

• Previous work experience in the Telecoms Industry
• Service Provider management skills
• Negotiation skills
• Project Management skills
• Change Management skills