Strategy Manager at M-KOPA Ghana

About The Job

Job Summary
We are looking for a Strategy Manager to join our Customer  Department. The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. 

• As Strategy Manager, you will work closely with the Chief Customer Officer to provide analytical support and strategic insights to maximize customer experience, satisfaction, success, and lifetime value. 
• You will also help define and disseminate the company’s overall strategy.
• This position will report to Chief Customer Officer and can be based in any of M-KOPA’s countries of operations: Kenya, Uganda, Nigeria, and Ghana.  
• You will also need to travel as needed to other markets of operations to engage with our customers and in-country teams.

To achieve this, you’ll be expected to:

• Work closely with the Chief Customer Officer to drive company strategy and planning cycles
• Lead the company’s ‘Voice of the Customer program 
• Manage cross-functional projects to improve the customer and agent experience 
• Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs  
• Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools developed to improve our customer experience 
• Support M-KOPA’s solar portfolio strategy, including market and economic analysis, partner landscaping, competitor benchmarking, business model development, and supporting pilots and product introductions.
• Identify and scope opportunities for operational process, efficiency, and performance improvements within the customer department.

You Might Be A Good Fit If You:

• Are passionate about our mission of making everyday essentials accessible to everyone
• Are excited to be a champion for our customers in everything you do
• Have 5+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles
• Are strong analytically, have significant experience building models in Excel, and make data-driven decisions well
• Have experience solving open-ended strategic business problems, from identifying the problem that needs to be solved through developing actionable recommendations for business stakeholders and driving implementation
• Have strong project management and organizational skills
• Are a collaborator and have a low ego
• Love fast-moving environments with a sense of urgency to get the job done
• Have emerging markets experience (particularly in East or West Africa)
• Have a bachelor’s degree or equivalent experience