Supervisory Telephone Operator at U.S. Embassy Accra

Duties

• The Supervisory Switchboard operator provides a wide range of administrative assistance to the IRM section in support of telephone services and IRM projects.
•  Incumbent is responsible to the IRM section for administrative management of IRM’s switchboard activities including but not limited to answering internal and external telephone calls, transfers calls, sends/receives faxes, sends/receives emails, issue cell and smart phones, manage cell phone subscription and support for IRM visitors.
• The Switchboard Supervisor has direct oversight of two full-time switchboard operators. He/She is an occasional cash holder.

Qualifications and Evaluations

Requirements:

EXPERIENCE: 

• Two years of work experience as Telephone Operator in a large organization or a governmental agency is required.
•  One year of experience as a supervisor, team leader or Manager

JOB KNOWLEDGE: 

• Incumbent must have good working knowledge of telephone switchboard operations.
•  Knowledge of standard office practices and personnel management is required.
• Good working skills in operating word processing and/or computer terminal equipment for producing printed matter and inputting/retrieving information is required. 

Education Requirements:

• Completion of two years of post-Secondary School is required

Evaluations:

LANGUAGE: 

•  Fluent English (Reading, Speaking and Writing) is required.  Good working knowledge of Twi and any local language is required.  (Language proficiency may be tested)

SKILLS AND ABILITIES

• Must have excellent communication skills and be able to prioritize and work under pressure.  
• Must have supervisory skills. Must have excellent interpersonal and organizational skills.
• Must be conversant with clerical procedures; and have knowledge of computers and relevant software applications (MS Word, Outlook, Excel, Teams, Internet/Intranet); and knowledge of customer service principles and practices.
•  Incumbent must possess the ability to type at least 25 wpm.  (Computer Skills may be tested)

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.