Career Opportunities at U.S. Embassy Accra

Duties

• The Supervisory Switchboard operator provides a wide range of administrative assistance to the IRM section in support of telephone services and IRM projects.
•  Incumbent is responsible to the IRM section for administrative management of IRM’s switchboard activities including but not limited to answering internal and external telephone calls, transfers calls, sends/receives faxes, sends/receives emails, issue cell and smart phones, manage cell phone subscription and support for IRM visitors.
• The Switchboard Supervisor has direct oversight of two full-time switchboard operators. He/She is an occasional cash holder.

Qualifications and Evaluations

Requirements:

EXPERIENCE: 

• Two years of work experience as Telephone Operator in a large organization or a governmental agency is required.
•  One year of experience as a supervisor, team leader or Manager

JOB KNOWLEDGE: 

• Incumbent must have good working knowledge of telephone switchboard operations.
•  Knowledge of standard office practices and personnel management is required.
• Good working skills in operating word processing and/or computer terminal equipment for producing printed matter and inputting/retrieving information is required. 

Education Requirements:

• Completion of two years of post-Secondary School is required

Evaluations:

LANGUAGE: 

•  Fluent English (Reading, Speaking and Writing) is required.  Good working knowledge of Twi and any local language is required.  (Language proficiency may be tested)

SKILLS AND ABILITIES

• Must have excellent communication skills and be able to prioritize and work under pressure.  
• Must have supervisory skills. Must have excellent interpersonal and organizational skills.
• Must be conversant with clerical procedures; and have knowledge of computers and relevant software applications (MS Word, Outlook, Excel, Teams, Internet/Intranet); and knowledge of customer service principles and practices.
•  Incumbent must possess the ability to type at least 25 wpm.  (Computer Skills may be tested)

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

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Description

• Under the supervision of the Information Program Officer (IPO), the incumbent is responsible for the proper operation of the Diplomatic Pouch Office (DPO), unclassified and classified DOS mail and pouch services.
• Jobholder manages the Diplomatic Pouch Office including the proper and prompt dispatch of Embassy Accra's Diplomatic Pouch Office mail and unclassified pouches according to schedule. Process inbound/outbound classified pouch to include relevant documentation.
• Serves as courier escort for classified pouch and prepare commercial carrier dispatch forms for outgoing mail.
•  Inspects and distributes incoming DPO mail.
•  Maintain accurate data related to shipments in the Integrated Logistics Management System. 

Qualifications and Evaluations

Requirements:

EXPERIENCE: 

•  A minimum of three years experience in office management, or a customer service field is required.
•  One year of total experience must be as a team leader, supervisor or coach is required. 

Education Requirements:

• Completion of at least two years of full-time post secondary education at college or university is required. 

Evaluations:

• Post may choose to add the phrase “This may be tested” after a language, skill, and/or ability.  Review the VA template for specific information.

LANGUAGE: 

•  Fluent English language (written/spoken) is required. This may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): 

•  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

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Duties

• This is a full-time position supporting the work of the Economic Section (ECON) as an Economic Specialist.
• Working with minimal supervision, the incumbent manages the Special Self-Help grants program, supervises one locally employed staff member, and is responsible for gathering information and analyzing a portfolio of economic issues, primarily environment, health, science and technology issues,
• This position is directly supervised by the Economic Office Chief, FS-02.

Qualifications and Evaluations

Requirements:

EXPERIENCE: 

• A minimum of five (5) years of experience in economics, international affairs, public policy, business administration, social sciences, or law is required.

Education Requirements:

• Bachelor’s degree in any of the following areas: Economics, International Affairs, Public Policy, Business Administration, or International Law is required.

Evaluations:

LANGUAGE:

•  Fluent oral and written English is required. (This may be tested).

EQUAL EMPLOYMENT OPPORTUNITY (EEO): 

•  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.