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  • Posted: Oct 13, 2020
    Deadline: Not specified
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    At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging ...
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    Technical Support Professional – Network and Security Specialist

    Your Role and Responsibilities

    • Serve as a subject matter expert in supporting F5 load balancers with Big-IP LTM & ASM
    • Perform daily operational tasks submitted by customers
    • Install, configure, and maintain network device hardware and software
    • Prepare network or infrastructure Visio topology diagrams, write Standard Operating Procedures, maintenance plans and provide status reports as required, participate in data calls and other operational and maintenance tasks
    • Troubleshoot network problems, network device configurations and coordinate with various department administrators to facilitate connectivity issue resolution
    • Ensure SLAs & Operational KPI are met
    • Work as necessary with internal and external support functions where major incidents occur.
    • Attending and contributing to team and project meetings
    • Contributing to the improvement or standard procedures and documentation
    • Monitoring of Network & Security Device ticket queues, Network & Security device performance, Network & Security equipment integration with systems
    • Serve as a subject matter expert in supporting F5 load balancers with Big-IP LTM & ASM
    • Perform daily operational tasks submitted by customers
    • Install, configure, and maintain network device hardware and software
    • Prepare network or infrastructure Visio topology diagrams, write Standard Operating Procedures, maintenance plans and provide status reports as required, participate in data calls and other operational and maintenance tasks
    • Troubleshoot network problems, network device configurations and coordinate with various department administrators to facilitate connectivity issue resolution
    • Ensure SLAs & Operational KPI are met
    • Work as necessary with internal and external support functions where major incidents occur.
    • Attending and contributing to team and project meetings
    • Contributing to the improvement or standard procedures and documentation
    • Monitoring of Network & Security Device ticket queues, Network & Security device performance, Network & Security equipment integration with systems

    Required Technical and Professional Expertise

    • Minimum of Bachelor’s Degree in Computer Science, Engineering or relevant program – additional Certifications a plus.
    • Minimum 5 years of CISCO Network Devices, Force Point, F5 & Palo Alto experience.
    • Cisco Certified Network Professional (CCNP) . Additional certification in Cisco Certified Internetwork Expert (CCIE) shall be an added advantage
    • Palo Alto Networks Certified Network Security Engineer will be an added advantage
    • Must possess in-depth knowledge of Cisco, Forcepoint, F5 & Palo Alto configuration and strong troubleshooting skills.
    • Strong analytical skills– the ability to assist in resolving various systems issues for multiple integrated locations and systems.

    Method of Application

    Interested and qualified? Go to IBM on careers.ibm.com to apply

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