Tele Sales Executive at Deutsche Post DHL

Description

• We are seeking for a Tele Sales Executive who support to develop and administer tele sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for small and mid-sized customers in line with business strategy, financial objectives, Group guidelines and policies.

Key Responsibilities

• Support the administration of tele sales plans and inbound/ outbound call processes for small to mid-sized accounts
• Respond to customer inquiries, provide information, understand customer needs, promote and sell products/ services, close sales
• Undertake predominantly routine customer situations, sometimes may require deviation from standard screens, scripts, and procedures with the assistance of a computerized system
• Assess customer needs and suggest/ promote alternative products/ services based on general understanding or organization, its products/ services
• Enter and refer to data and information by navigating a computerized data entry system or other relevant applications
• Prepare implementation plans and execute campaigns supporting acquisition and retention programs for tele sales
• Write scripts and call guides in support of inbound and outbound tele calling campaigns
• Create job aids, reference guides and communication tools to support the performance of the tele sales team
• Compile and publish research information into knowledge base to be used by tele sales team
• Document and update changes on department procedures
• Understand impact of communications and messaging on tele sales business metrics
• Undertake management of special projects for department
• Create databases to support information access
• Regularly check and correct problems that are not immediately evident in existing systems or processes, make minor changes without significantly modifying defined methods, standards and/ or procedures
• Convince and sometimes negotiate with external parties that share a common desire to reach agreement on complete proposals / programs

Job Skills, Qualifications & Experience

• A minimum of a Bachelor’s degree in a relevant field
• At least three (3) years’ previous experience in Telemarketing or Call Centers
• Ability to sell, communicate clearly and listen effectively
• Patient and able to manage stakeholders
• Results driven and attentive to details
• Ability to work alone and within a team environment
• Honest, reliable and trust worthy