Teller at Affinity Ghana

Job summary

• As the Teller, you are responsible for providing customers with digitally-forward, courteous, and efficient cash withdrawal and deposit services.

Key responsibilities

• Promote and maintain positive relations with all customers and potential customers.
• Provides over the counter advice on handling and completion of relevant bank documentation of clients 
• Operate a teller’s window to serve the customer by: 
• Accepting cash, deposits, and withdrawals, verifying signatures, passport pictures and all relevant features as stated in the operations manual. 
• Receive cheque lodgments from customers and credit their accounts. Pay out cheques and debit customers’ accounts. 
• Balancing cash daily. 
• Ensuring that Teller’s post is under lock at all times. 
• Keep accurate records on transactions and submit cash analysis sheet to the

 
Branch Operations Officer

• Prepare cash transfer slips for cash requisition and cash transfer 
• Account and declare in the appropriate bank forms, all financial transactions including cash handled during the day and prepare appropriate vouchers/entries for authorization by the Branch Operations Officers for posting
• Surrender all cash/monies received over the counter to the Branch Operations 
• Officer for custody and balance end of day deposit and withdrawal transactions
• Prepare teller’s proof sheet, schedule of daily transactions, and report of outstanding balances of accounts and complete error correction register when necessary 
• Maintain the aggregate cash limit of Teller’s box, cash on hand at any given time and safety of cash box and its contents under his/her custody

Private and Confidential

• Affinity Ghana Savings & Loans Limited, all rights reserved
• Sort and bundle bills, wraps them, stamps teller number and initials them
• Act as secondary custodian of the main vault, cash vault and records vault
• Follow all cash handling procedures to secure the safety of client’s money 
• Make concerted effort to solve customer problems. 
• Comply with all department and company policies and procedures 
• Promote the company’s products and services; make concerted effort to consistently cross-sell the products at every opportunity 
• Identify opportunities when interacting with customers and provide solutions based on these opportunities 
• Contribute to the fulfilment of department and company objectives and goals. 
• Carry out any other duties that may be assigned by the Head of department. 

Key skills and requirements

• Ability to communicate effectively to people of different background 
• Ability to interact with all kinds of customers 
• Ability to handle Customers professionally 
• Ability to work well as a team player 
• Ability to exhibit high sense of integrity 
• Ability to be tactful and patient in dealings with customers 
• Ability to empathize with customers 
• Digitally savvy and curious about technology 

Education and professional training

• A minimum of an HND in Finance, Accounting, or related field
• 2 years previous experience in cashiering in banking, lending, or finance company 
• A minimum of 3 years’ experience in customer care in a reputable company or financial institution