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  • Posted: Mar 1, 2023
    Deadline: Not specified
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  • Sandvik is a high-tech and global engineering Group with about 42,000 employees with a strong commitment to enhancing customer productivity, profitability and safety.


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    Underground Drill Product Master

    About The Job

    • Provide on-site technical assistance to resolve issues.
    • Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
    • Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
    • Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
    • Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
    • Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
    • Review spare parts recommendations with Parts BLM organization
    • Provide information on accuracy of Machine Life Operating Costs (MLOC)
    • Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

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    Method of Application

    Interested and qualified? Go to Sandvik on sandvik.wd3.myworkdayjobs.com to apply

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