Career Opportunities at Flutterwave

About the Role

• The team is looking for a KYC Support Officer who will support with Merchant on- boarding process and documentation in Ghana and any other West African country as assigned.

What Your Day-to-Day Activities Will Be;

• Liaise with Partners on KYC requirements and documentation.
• Timely presentation of merchants’ documents to Partners for review and approval.
• Work with the Team Lead to review all existing merchants’ profile to identity outstanding documents and ensure completeness.
• Perform identity/ business screening using the various verification platforms provided by the organization.
• Assist merchants with automation & verification Process.
• Run checks on approved merchants’ websites and processes.
• Follow up with Relationship Managers to ensure complete merchant documentation.
• Reports directly to the Team lead on other assigned roles and responsibilities.

Required competency and skillset to be a Waver:

• B.Sc or it's equivalent in a related field
• 1 year Post graduate experience in Compliance / Risk management and Customer Experience.
• Excellent communication skills in English Language both written and verbal.
• Ability to communicate and interact in any other major native language in Ghana.
• High sense of responsibility, accountability, integrity, and ethical standards.
• Ability to manage multiple priorities and meet set deadlines.
• Excellent interpersonal, communication and presentation
• Ability to pay attention to details.
• Knowledge of Microsoft office.
• Authorization to work in Ghana without sponsorship

go to method of application »

About the Role

• This dynamic position requires a proactive, solution-oriented, articulate, strategic thinker, who is able to operate and interact at the highest levels of Government.
•   The function involves frequent travel within the region and sometimes to other international destinations
• As the Regulatory Officer, you will be responsible for managing all Flutterwave interactions with financial sector regulators and key government officials in the country to ensure the following:
• Flutterwave is well-positioned to take advantage of potential partnerships with national government agencies, particularly in the areas of financial inclusion, and payments digitization, including facilitating potential government programs that may benefit from the application of electronic payments.
• The expansion of the industry in general, and Flutterwave in particular, is not hindered by intrusive political or regulatory intervention.
• Flutterwave’s profile and reputation are optimized through the delivery of coordinated communications and education targeted at key central bank officials, regulators, government officials, and other policymakers both directly and through appropriate surrogates, and
• Flutterwave’s outreach and messaging in the country is consistent with similar efforts in other key markets

Job Scope

• Dual reporting to Chief Regulatory and Government Relations Officer, and Business head in regions
• Works very closely with Country, Group-level, and Global colleagues including, Business Development, Merchant Sales and Solutions, Risk, Compliance, Client Services, Corporate Social Impact, Legal, Marketing, Strategy, and Product groups.
• Liaises closely with functional colleagues in the region and around the world to develop and refine best practices
• Works with cross-divisional business teams as subject matter expert on regulatory issues and government relations

Responsibilities include but are not limited to:

• Develop and implement an effective Government Relations strategy for the area of responsibility.
• Lead the development and building of stakeholder relationships with Government regulators, businesses, and non-governmental organizations at all levels.
• Ensure that Government Relations plans are aligned with Flutterwave’s strategic business objectives
• Establish and maintain effective long-term relations with Governments and other external stakeholders at the appropriate levels.
• Monitor the regulatory and policy management environment in various regional markets in order to make timely interventions to protect Flutterwave’s commercial interests.
• Identify opportunities and support business development programs and initiatives.
• Manage day-to-day Government Relations operations and represent Flutterwave at relevant forums.
• Ensure optimization of meeting targets and Government Relations objectives by introducing best practices.
• Build and maintain internal relationships and enhance an understanding of the function within the company.

You’ll be a great fit if you have the following skills:

• General understanding of the functioning of the electronic payments industry.
• Proven track record and minimum of 5-7 years of experience in all aspects of developing and implementing stakeholder relations strategies.
• In-depth knowledge of the local business and political environments of the country
• Political acumen, and the ability to balance commercial interests and social benefits.
• Ability to think creatively and innovatively.
• Strong verbal and written communication skills.
• Budgeting and financial management.
• Ability to work under pressure and willingness to work long hours.
• A motivated, self-starter who is able to work independently, within a team, and without daily supervision.
• A computer literate team player, able to work across various Flutterwave functions.
• Fluency in English
• Authorization to work in Ghana without sponsorship