Career Opportunities at Kempinski Hotel Gold Coast City

Description

• The incumbent in this position is responsible for delivering a variety of spa services in a safe and comfortable manner.
• Maintaining equipment and inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations. 

Main Responsibilities

• To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Resense training.
• To ‘connect’ and communicate with guests. Get to know and understand the guest and record preferences and information as required.
• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
• Following scheduled roster and daily appointment schedule.
• Manage levels of professional stock and supplies.
• Reference and abide by the spa’s standard operating procedures & policies.
• Responsible for achieving sales targets as set by the Spa Director/Head Therapist.
• Assist with demonstrations/ events as required.
• Must adhere to training as set down by the Spa Director and Head Therapist.
• To use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.
• To maintain a high standard of appearance and personal hygiene as per Resense policy.
• To always be punctual and prepared in advance of treatments.
• Ensure that daily sales figures are accurately recorded.
• To be adaptable and accountable for all actions.
• To cover reception as and when required.
• Courtesy to guests and other members of staff at all times.

Desired Skills and Qualifications

• Massage and Beauty Therapy Certificate
• Aromatherapy Certificate.
• Experience with Advanced Cosmetology. (an advantage)
• First Aid and CPR Certificate. (an advantage)
• Knowledge of Natural Therapies.
• Previous spa therapy experience in an international standard spa.
• Training in anatomy and physiology.
• Experience in Aromatherapy massage, Swedish massage, Sports massage, Reflexology, Thai Massage, Lymphatic massage, Sports massage, Facials.
•  Knowledge in Equipment operations
• Willing to work shift hours including evenings and weekends
•  Articulate communication skills with adequate level of written English.
• Enthusiastic.
• Friendly and Caring.
• Genuine interest in holistic treatments.
• Service Minded
• Team player
   

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Description

• The incumbent in this position is responsible to procure quality food, beverages, materials, equipment, supplies and services for the hotel while minimizing cost. All work is carried-out in line with the hotel’s policies & procedures.

Main Responsibilities

• To initiate purchase requisitions as required and ensure the lowest cost consistent foods, beverages, materials, services, equipment, and supplies with required quality standards are procured on a timely basis.
• To identify local vendors and maintain working relationships with them whiles negotiating rates.
• To ensure requisitions are properly approved and maintain follow-up systems on all purchases.
• To verify prices on corporate contract items.
• To follows corporate guidelines on purchasing from corporate suppliers.
• To handle receiving, storage, and distribution of all goods to effectively and efficiently meet hotel and corporate requirements.
• To ensure that purchased items adhere to corporate standards and if not to take corrective action as required.
• To ensure that all goods on invoices are counted or weighed.
• To verify information on dates and prices of goods.
• To maintain all necessary control records and reports.
• To take inventories, ensure stock are up to par and to rotate stocks appropriately in order to minimize breakage.  
• To process and file executed requisitions properly.
• To maintain the competitive status and profitability of the purchasing operation by monitoring industry trends and recommending appropriate action to be taken.
• To provide assistance in the calculation of cost of food and other goods and services based on purchase price.
• To secure competitive bids as required and requested.
• To bring needs for repair or maintenance to the attention of the Controller.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

 
Desired Skills and Qualifications

• Equivalent of a College Diploma in any related field such as Administration or Finance.
• Minimum of 2 years’ experience in a purchasing position preferably in an international five star hotel.
• Negotiation skills
• Knowledge of the hotel industry suppliers and the local market
• Ability to work and communicate in a multinational environment
• English – excellent oral and written skills
• Luxury Hotel Experiences 
• People Oriented
• Passionate for European luxury
• Good Communication skills
•  Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Excellent organisational and time management skills
• Ability to identify and delegate tasks effectively
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint)