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  • Posted: Sep 8, 2022
    Deadline: Sep 30, 2022
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  • MTN is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: MTN. As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote dIvoire, Cy...
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    Supervisory Contractor, Enterprise Solutions

    Job Summary

    • Provide engineering support on all presale’s activities through collaboration with IT, Networks, Projects, Sales and Marketing teams, external Vendors and Customers.

    Job Context

    • Technology and Platform business
    • Multiregulation and multifaceted stakeholder management
    • Public Listed Organization
    • Environmental, Social and Governance prioritized
    • Regionalization structure implication
    • Performance driven environment
    • Development of a sophisticated client base
    • Diverse cultural environment
    • Extended workforce management

    Job Role

    • Support in designing a cost-effective technology solution for enterprise customers, wholesale Providers, Internet Service providers (ISPs), Other Network Operators, Mobile Virtual Network Operators (MVNOs), Educational institutions campuses, residential and business areas on request.
    • Provide support in the development of technical documentation and high-level designs of customer as well as Bill of Materials (BOM) & Bill of Quantities (BOQ).
    • Assist in collaborating with other stakeholders such as IT, Networks, Projects and Managed service operators to verify the availability, suitability and allocation of network resources for customer service designs and provisioning.
    • Asist in Liaising with Service Delivery team for successful implementation of new products and projects according to agreed designs.
    • Assist in collaborating with Products and Partnerships teams in performing evaluations, testing and validations for new products and solution according to submitted customer technical documentation, whilst ensure internal processes and policies are complied with.

    Job Requirements

    Education & Competencies

    Education

    • Minimum of BSc Electrical/Electronic/Telecom Engineering or Computer science

    Experience

    • Minimum of 2 years’ proven relevant experience in a similar role.
    • Knowledge & Technical Competencies:
    • Strong knowledge in Management of Customer Support Functions
    • Project Management
    • Unified Communication and Collaboration solutions & services (Hosted PBX, SIP Trunking, IVR, and many more )
    • Data connectivity products (VPN, WAN, Leased Lines)
    • Corporate, Campus and Commercial wireless and FTTx Solutions
    • Internet solutions,
    • IOT and APN solutions
    • Global Network Connectivity (MPLS, IPLC)
    • Colocation (Datacenter, IaaS)
    • Associate level knowledge of TCP/IP network infrastructure and design of wireless networks solutions
    • Strong Troubleshooting and Problem-solving skills
    • Basic programming and SQL knowledge

    Behavioral Competencies:

    • Leads self, good conflict management, takes and manages accountability
    • Innovative, Takes initiative, result oriented and develops self consistently
    • Trustworthy, integrity and ethical in dealings
    • Ability to focus on priorities and plans.
    • Good written and verbal communication, presentation skills, commitment to the organization
    • Global thinker, Analytical thinking and Problem-solving abilities.
    • Be able to maintain confidentiality
    •  Assist in conducting on-site inspections/investigations, including Wireless RF Surveys, in-depth walkthroughs, and documentation of existing conditions.

     

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    Supervisory Contractor, Enterprise Planning & Analytics

    Job Summary:

    • Support in analysing business trends to provide the Enterprise Business team with quality information to enhance the decision-making process in line with the Division’s strategic objectives.

    Job Context

    • Technology and Platform business
    • Multiregulation and multifaceted stakeholder management
    • Public Listed Organization
    • Environmental, Social and Governance prioritized
    • Regionalization structure implication
    • Performance driven environment
    • Development of a sophisticated client base (especially high value)
    • Diverse cultural environment
    • Extended workforce management

    Job Role

    • Support in preparing pre and post evaluation on all Enterprise Business products & services, projects (partnerships, converged services etc.).
    • Assist in performing Profit & Loss analysis for Enterprise Business decision making.
    • Assist in Checking and confirming performance to ensure the payment of appropriate commissions.
    • Assist in reviewing ICT tariffs to ensure divisional objectives are achieved.
    • Assist in providing input for tariffs review of all other Enterprise products & Services including New New products.
    • Assist in collaborating with Marketing to manage Post Paid tariffs and ensure tariff change forms are filled to effect changes in tariffs.
    • Champion segment product reporting on a regular basis.
    • Assist in tracking all Audit queries and Divisional risks to ensure closure within the required period.
    • Assist in monitoring performance against KPIs and SLAs for customer services and order fulfillment operations.
    • Assist in gathering financial and non-financial data for various reporting purposes
    • Perform any other assigned functions and implement corrective actions within the confinements of the division.

    Job Requirements
    Education & Competencies
    Education

    • Minimum of a relevant Degree in Marketing, Financial Accounting, Telecommunications Engineering or related degree.

    Experience

    • Minimum of 2 years’ proven relevant experience in a similar role.
    • Knowledge & Technical Competencies:
    • Data analytics
    • In depth knowledge of the market and industry
    • Understanding of technology and services
    • Knowledge of standard office practices and procedures
    • Strong knowledge in Management of Customers
    • Cloud and digital services
    • Microsoft Office Suite
    • Behavioral Competencies:
    • Leads self, good conflict management, takes and manages accountability
    • Innovative, Takes initiative, result oriented and develops self consistently
    • Trustworthy, integrity and ethical in dealings
    • Ability to focus on priorities and plans.
    • Good written and verbal communication, presentation skills, commitment to the organization
    • Global thinker, Analytical thinking and Problem-solving abilities.
    • Be able to maintain confidentiality

    go to method of application »

    Supervisory Contractor, Enterprise Portfolio & Decision Support

    Job Summary

    • Support in analysing data and financial trends that contribute to driving data-driven initiatives to reduce churn and improve revenue and NPS across the enterprise product segments.

    Job Context

    • Technology and Platform business
    • Multiregulation and multifaceted stakeholder management
    • Public Listed Organization
    • Environmental, Social and Governance prioritized
    • Regionalization structure implication
    • Performance driven environment
    • Development of a sophisticated client base
    • Diverse cultural environment
    • Extended workforce management

    Job Role

    • Assist in analysing Enterprise Business database per segment
    • Assist in coordinating analytics projects to extract, manage, and analyse customer data from multiple applications.
    • Assist in analysing and optimize product performance per portfolio
    • Assist in ensuring proper portfolio management and product lifecycle management is adhered to.
    • Assist in developing and managing reporting templates that enable the business unit to track performance against budgets for all products to ensure compliance on daily, weekly, and monthly basis.
    • Assist in the impact assessment of market trends, competitor activity and business solution strategy on quality of customer acquisition and profitability performance (including the impact of marketing propositions/plans).
    • Prepare and share daily, weekly, and monthly performance reports against forecast on revenue and gross adds projections for the Business with key stakeholders.
    • Undertake analysis of data and market intelligence to advice management about key issues for strategy development to achieve wallet penetration targets.
    • Prepare status reports on product performance on continuous bases to guide management decision making on driving profitability growth of the business
    • Assist in the management of enterprise profitability KPIs by driving performance towards the sale of products with higher profitability
    • Assist in impact assessment of market trends, competitor activity and MTN Business solution strategy on loyalty and customer retention.
    • Undertake post launch analysis of products and provide key insights to enhance decision making on products within enterprise business unit
    • Track churn to ensure the set KPI is achieved within the business unit along all product lines.
    • Provide key support in the design and implementation of churn management initiatives to ensure desired results are achieved.

    Job Requirements
    Education & Competencies
    Education

    • Minimum of a University Degree in Computer Science, Information systems, Computer / Electrical / Telecommunications Engineering, Marketing or related degree 

    Experience

    • Minimum of 2 years’ proven relevant experience in a similar role.
    • Knowledge & Technical Competencies:
    • Knowledge in data analytics
    • Knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc)
    • Knowledge and experience in data analytic tools (SQL, Python, SAS)
    • Data mining and modelling
    • Data visualization and reporting
    • Advance excel with excellent modelling skills.
    • In depth knowledge of the market and industry
    • Understanding of technology and services
    • Knowledge of standard office practices and procedures
    • Strong knowledge in Management of Customers
    • Cloud and digital services
    • Microsoft Office Suite
    • Behavioral Competencies:
    • Leads self, good conflict management, takes and manages accountability
    • Innovative, Takes initiative, result oriented and develops self consistently
    • Trustworthy, integrity and ethical in dealings
    • Ability to focus on priorities and plans.
    • Good written and verbal communication, presentation skills, commitment to the organization
    • Global thinker, Analytical thinking and Problem-solving abilities.
    • Be able to maintain confidentiality

    Method of Application

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