Career Opportunities at Old Mutual

Role Overview

This role is accountable for execution of tactical business plans at operational level through other managers and their teams. The Operations Manager has oversight of key workstreams (Premium Administration, Claims Processing and New Business Processing) and ensures that day to day activities are successfully delivered. The incumbent will oversee the development of business unit goals, strategies, and their implementation. This individual will execute policies and procedures of the business to ensure effective running the unit.  

Roles and Responsibilities / Key Results Areas

1. Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
2. Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports.
3. Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, and process and customer dimensions of the business.
4. Integrates decision making across all of these spectrums.
5. Contributes to projects impacting on business deliverables (Delivery of level three plans).
6. Makes major operational decisions within business plan.
7. Provides operational and best practice context for internal environment.
8. Develop and implement short, medium and long term plans for improving operations and offerings.   
9. Identify and set up alternative channels of collections and disbursement of premiums and claims as well as alternative channels of distribution.
10. Manage relationship from new business processing team throughout the lifetime of the contract.
11. Develop and maintain relationships with stakeholders (internal and external) that will improve customer experience.
12. Responsible for clear and effective communication to team and business.
13. Provides technical consulting services where required.
14. Aligns technology to business needs

Requirements: Skills, Qualifications and Experience required

1. University degree in Actuarial Science, business administration, or equivalent.
2. A  minimum of  3 to 5 years work experience in similar roles.
3. ACII or Associate Actuary as an added advantage.
4. Excellent understanding and familiarity with the insurance industry
5. Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
6. Excellent interpersonal, negotiation, and conflict resolution skills.
7. Ability to act with integrity, professionalism, and confidentiality.

Competencies

1. Technical Knowledge
2. Ownership, Planning & Organising
3.  Gaining Commitment
4.  Decision Making
5.  Business Awareness
6.  Aligning Performance for Success
7. Teamwork
8. Analytical Thinking
9. Problem Solving
10. Negotiation
11. Leadership

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Duties and Responsibilities

Recruitment & Selection

• Manage and oversee the full end to end recruitment and selection process in the business.
• Proactively manage risk by ensuring that Recruitment Policy is adhered to at all times.

Onboarding & Offboarding

• Manage and oversee the onboarding and off boarding process for employees.

Employee Relations

• Collaborate with stakeholders to manage Employee relations ie. (Disciplinary Issues, Grievances, Disputes Resolution)

Risk & Compliance

• Maintain compliance with local labor and employment laws and regulations
• Recommend best practices; reviews policies and practices to maintain compliance

Reporting & Analytics

• Collect, compile, and analyze  HR metrics and data from a variety of sources including the human resource information system (HRIS), payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors practices, and other sources.

Stakeholder Management

• Stakeholder management; ensuring relationships are maintained with current stakeholders and building relationships with new partners.
• Provide HR advice to internal and external clients based on a deep understanding of client needs.

Administrative & Ad- Hoc

• Perform general HR administrative duties and provides process support to business units.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

Competencies:

• Innovation
• Leadership
• Technical Knowledge
• Initiating Action
• Data driven
• Self-starter and results-oriented
• Team player
• Ability to train and coach others
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Acts with integrity, professionalism, and confidentiality.
• Excellent record-keeping skills.
• Efficient HR administration and people management skills
• Works comfortably under pressure and meets tight deadlines

Qualifications and Experience

• First Degree preferably in Human Resource Management, Engineering, Data Science
• Previous experience in Human Resource Management, Data Analytics, Information Technology or  any related fields
• Three or more years of related work experience is an added advantage
• Proficient with Microsoft Office Suite or related software
• Working knowledge of Workday HRMS is an added advantages