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  • Posted: Aug 16, 2019
    Deadline: Not specified
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    Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.


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    Front Desk Agent

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™

    Job Summary

    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
    • Process all payment types such as room charges, cash, checks, debit, or credit.
    • Process all check-outs including resolving any late and disputed charges.
    • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
    • Coordinate with Housekeeping to track readiness of rooms for check-in.
    • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
    • Supply guests with directions and information regarding property and local areas of interest.
    • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
    • Complete designated cashier and closing reports in the computer system.
    • Cash guests' personal checks and traveler's checks.
    • Count bank at the beginning and end of shift.
    • Balance and drop receipts according to Accounting specifications.
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others.
    • Comply with quality assurance expectations and standards.
    • Stand, sit, or walk for an extended period of time.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

     

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    Host/Hostess

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

    Job Summary

    •  Greet guests and determine the number in their party.
    • Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
    • Guide guests through the dining rooms and provide any needed assistance.
    • Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
    • Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
    • Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
    • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
    • Monitor dining rooms for seating availability, service, safety, and well being of guests
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others.
    • Comply with quality assurance expectations and standards.
    • Stand, sit, or walk for an extended period of time.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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    Room Service Agent

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment

    Job Summary

    • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
    • Set up, stock, and maintain work areas.
    • Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
    • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others.
    • Comply with quality assurance expectations and standards.
    • Stand, sit, or walk for an extended period of time.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Method of Application

    Use the link(s) below to apply on company website.

     

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