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  • Posted: November 4, 2019
    Deadline: Not specified
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  • Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.


    Read more about this company

    Manager, Sales

    JOB SUMMARY

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

    CANDIDATE PROFILE

    Education and Experience

     High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

    OR

     2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

    CORE WORK ACTIVITIES

    • Managing Event Logistics and Operations
    •  Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
    •  Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
    •  Adheres to all standards, policies, and procedures.
    •  Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
    •  Manages group room blocks and meeting space for average to large-sized assigned groups.
    •  Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
    •  Uses his/her judgment to integrate current trends in event management and event design.
    •  Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
    •  Participates in customer site inspections and assists with the sales process as necessary.
    •  Performs other duties as assigned to meet business needs.
    •  Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
    • Ensuring and Providing Exceptional Customer Service
    •  Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
    •  Empowers employees to provide excellent customer service.

     Sets a positive example for guest relations.

    •  Coordinates and communicates event details both verbally and in writing to the customer and property operations.
    •  Makes presence known to customer at all times during this process.
    •  Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
    •  Follows up with customer post-event.

     Responds to and handles guest problems and complaints.

    •  Uses personal judgment and expertise to enhance the customer experience.
    •  Stays available to solve problems and/or suggest alternatives to previous arrangements.
    •  Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
    •  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    •  Interacts with guests to obtain feedback on product quality and service levels.
    •  Ensures hourly employees understand expectations and parameters for event activities.
    • Leading Event Management Teams
    •  Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
    •  Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
    •  Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
    • Supporting and Coordinating with the Sales and Marketing Function
    •  Assists in the sales process and revenue forecasting for customer groups.
    •  Up-sells products and services throughout the event process.
    •  Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
    • Conducting Human Resources Activities
    •  Reviews comment cards and guest satisfaction results with employees.
    •  Observes service behaviors of employees and provides feedback to individuals and/or managers.
    •  Assists in the development and implementation of corrective action plans.
    •  Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
    •  Works with the property staff and customers to address operational challenges associated with his/her group.
    •  Performs other duties as assigned to meet business needs.

    MANAGEMENT COMPTENCIES

    • Leadership
    • Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
    • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
    • Problem Solving and Decision Making- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
    • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
    • Managing Execution
    • Building and Contributing to Teams- Actively participates as a member of a team to move the team toward the completion of goals.
    • Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
    • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
    • Building Relationships
    • Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
    • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
    • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
    • Generating Talent and Organizational Capability
    • Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
    • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

    Learning and Applying Professional Expertise

    • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
    • Business Acumen- Understands and utilizes business information to manage everyday operations.
    • Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
    • oEvent Planning- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
    • oEvent Services- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
    • Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
    • oBasic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • oMathematical Reasoning- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • oOral Comprehension- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
    • oReading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
    • oWriting - Communicates effectively in writing as appropriate for the needs of the audience.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    go to method of application »

    Mgr-Sales (EBC)


    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

    JOB SUMMARY

    Leads and manages activities related to the sales functions for properties within region with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

    CANDIDATE PROFILE

    Education and Experience

    2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

    OR

    • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
    • CORE WORK ACTIVITIES
    • Driving Sales Opportunities to Maximize Revenue
    • Conducts targeted account research to determine potential.
    • Solicits and qualifies existing and new accounts whose business opportunities meet company criteria.
    • Identifies, qualifies and solicits new group business to achieve personal revenue goals, while maintaining brand integrity.
    • Understands competitors' strengths and weaknesses, and knows how to sell against them.
    • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
    • Recommends booking goals for sales team members for properties within region.
    • Participates in sales calls with members of sales team to acquire new business and/or close on business.
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
    • Analyzing & Reporting on Sales and Financial Data
    • Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property.
    • Assists Revenue Management with completing accurate six period projections.
    • Reviews sales and catering guest satisfaction results to identify areas of improvement.
    • Ensuring Exceptional Customer Service
    • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
    • Executes and supports the company’s customer service standards.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
    • Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

    Building Successful Relationships

    • Develops and manages relationships with key stakeholders, both internal and external.
    • Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
    • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
    • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

     

    go to method of application »

    Executive Housekeeper

    JOB SUMMARY

    Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

    CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 2 years experience in the housekeeping or related professional area.

    OR

    2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    CORE WORK ACTIVITIES

    • Managing Housekeeping Operations
    • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
    • Works effectively with the Engineering department on guestroom maintenance needs.
    • Supervises the property general cleaning schedule.
    • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
    • Inventories stock to ensure adequate supplies.
    • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
    • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
    • Supports and supervises an effective inspection program for all guestrooms and public space.
    • Communicates areas that need attention to staff and follows up to ensure understanding.
    • Ensures all employees have proper supplies, equipment and uniforms.
    • Managing Departmental Costs
    • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
    • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
    • Ensuring Exceptional Customer Service
    • Responds to and handles guest problems and complaints.
    • Strives to improve service performance.
    • Empowers employees to provide excellent customer service.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Conducting Human Resources Activities
    • Participates as needed in the investigation of employee accidents.
    • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
    • Ensures employees understand expectations and parameters.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
    • Participates in the employee performance appraisal process, providing feedback as needed.
    • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

    Participates in employee progressive discipline procedures.
    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Method of Application

    Use the link(s) below to apply on company website.

     

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