Job Openings at AirtelTigo

About The Job
The successful candidate will join as an Indirect Sales Supervisor in the sales and distribution department. 

• (S)He will report to Regional Sales Manager and will be responsible for managing the company’s retail acquisition channels in the territory. 
• (S)he will also liaise with the Regional Sales Manager to achieve strategic and operational goals.

Key Responsibilities:

• Responsible and accountable for the implementation and management of company strategies and plans in the area under his or her supervision.
• Responsible for the achievement of distribution and Acquisition targets under his or her area of supervision.
• Responsible for subscriber acquisition through Points of Acquisitions (POAs) within his or her assigned territory.  
• Responsible and accountable for the leadership, training and coaching of personnel under his or her direct supervision.
• Manage and train POAs on activation processes 
• Maintain and grow active productive POAs base in assigned area
• Ensure adequate availability of sim and scratch cards at all POAs and POSs 
• Promptly communicate activation targets, promotions, product and commissions structure to all POAs 

Identify Market and Trade opportunities. 

• Gather Market Intelligence and feedback to RSM 
• Plans, executes and feedback BTL (Below-The-Line) activities with external agencies
• Work in the market on the route per Salesman or AAD minimum twice monthly.
• Review daily performance by route with each salesman and or AAD in his team. This should be measured against the agreed route plan.
• Ensure the correct visibility and display of products in all outlets as per the company’s agreed standards.
• Plan and execute all forms of Agent fora to ensure retailers have good product knowledge.

Key KPIs / Success Criteria:

• Volume and Value target achievement.
• Good product distribution in outlets under supervision.
• Achieving operational benchmark standards.
• Development of personnel

Required Qualification and Experience:

• A university degree in any field or a Higher National Diploma (HND) in Marketing, Business Studies or other related fields. 
• A minimum of two (2) year experience in a Sales and Distribution role and operation experience preferable in FMCG. 
• Proficiency in IT software’s such as Microsoft Office, Distribution Management Systems, etc. 
• Ability to communicate clearly and concisely in verbal and written English is essential. 
• Good organizational and time management skills 
• Must have execution and reporting skills. 
• Must be licensed to drive and with clean driver’s license/record. 

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About The Job
The successful candidate will join as a Direct sales supervisor in the sales and distribution department. 

• (S)He will support Regional Sales Manager to achieve activation and sales objectives. 
• Also working in accordance with the company’s policies and procedures, (s)he will continually improve the present and future performance of the business.
• The Direct Sales Supervisor will create team spirit based on the company’s values, stimulate innovation and customer focus throughout the operation.

Key Responsibilities:

• Develop and grow businesses in assigned regions by recruiting & managing mobile agents
• Provide technical feedback with reference to issues with activation
• Provide reports to the Direct Sales/Regional Manager
• Ensure that BTL activities are held on schedule and report on results
• Prepare monthly activation and BTL schedule and executes accordingly
• Identify Business/Activation opportunities in the market
• You are responsible for ensuring that there is adequate branding for/of the team
• Recruit Points of Activation
• Prepare and submit monthly itinerary on the last Friday of every (current) month
• Prepare daily route before going out on the field/market and sending daily visitation tracker
• Hold daily morning meetings with the team and align on the plan for the day

Required Qualification and Experience:

• A University degree from a recognized University with emphasis in Marketing or a Higher National Diploma (HND) from related business fields.
• A minimum of two (2) years’ experience in a Sales and Distribution role and operation experience preferable in FMCG.
• Proficiency in IT software’s such as Microsoft Office, etc.
• Ability to communicate clearly and concisely in verbal and written English is essential.
• Good organizational and time management skills
• Good execution and reporting skills.
• Must be licensed to drive and with clean driver’s license/record.

go to method of application »

About The Job
The successful candidate will join as a Direct sales supervisor in the sales and distribution department. 

• (S)He will support Regional Sales Manager to achieve activation and sales objectives. 
• Also working in accordance with the company’s policies and procedures, (s)he will continually improve the present and future performance of the business. 
• The Direct Sales Supervisor will create team spirit based on the company’s values, stimulate innovation and customer focus throughout the operation.

Key Responsibilities:

• Develop and grow businesses in assigned regions by recruiting & managing mobile agents
• Provide technical feedback with reference to issues with activation
• Provide reports to the Direct Sales/Regional Manager
• Ensure that BTL activities are held on schedule and report on results
• Prepare monthly activation and BTL schedule and executes accordingly
• Identify Business/Activation opportunities in the market
• You are responsible for ensuring that there is adequate branding for/of the team
• Recruit Points of Activation
• Prepare and submit monthly itinerary on the last Friday of every (current) month
• Prepare daily route before going out on the field/market and sending daily visitation tracker
• Hold daily morning meetings with the team and align on the plan for the day

Required Qualification and Experience:

• A University degree from a recognized University with emphasis in Marketing or a Higher National Diploma (HND) from related business fields.
• A minimum of two (2) years’ experience in a Sales and Distribution role and operation experience preferable in FMCG.
• Proficiency in IT software’s such as Microsoft Office, etc.
• Ability to communicate clearly and concisely in verbal and written English is essential.
• Good organizational and time management skills
• Good execution and reporting skills.
• Must be licensed to drive and with clean driver’s license/record.

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About The Job
The successful candidate will join our team as a Manager for Geo Marketing in the Marketing Department. 

• (S)He will report to the Head for performance and Planning and will be responsible for gathering and analyzing data for decision making. 
• The Geo Marketing Manager will also oversee the preparation of forecasting revenue and relevant KPIs to monitor daily and monthly performance and will as well liaise with sales/network/commercial teams to monitor and drive site profitability, 4G rollout, National roaming and GIFEC.

Key Responsibilities:

• Responsible for tracking, analyzing all related KPI’s on 4G rollout, GIFEC and National Roaming.
• Supervise the delivery of accurate, insightful, and timely analysis into the performance of the business.
• Provide in-depth understanding of regional and zonal operational and financial performance.
• Integrate and analyze market research data, official statistics, and internal MIS to adequately profile our customers and markets at both national and decentralized levels (territories, regions, circuits, zones etc.).
• Lead projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Provide analytics and insights to the business on consumer behavior /usage and the impact of network performance on service revenue and prepare all business forecast.
• Provide data and insights to the commercial business units and finance decision support teams to aid in conducting post-implementation reviews on newly launched products.
• Propose solutions and strategies to business challenges and lead the documentation and maintenance of business reporting definitions.
• Data mining or extracting usable data from valuable data sources and processing, cleansing, and validating the integrity of data to be used for analysis.
• Analyzing large amounts of information to find patterns and solutions and Developing prediction systems.

CORE COMPETENCIES;
Core competencies, knowledge, and experience Leadership and teamwork:

• Must be able to work effortlessly within the team and across the business to drive discussions on business performance.
• Must show initiative and anticipate the needs of the team and work proactively to deliver the necessary support.

Innovation and change:

• Must have a natural inclination for seeking out new ideas and opportunities.
• Should exhibit creativity in approaching everyday challenges in the workplace.
• Design, automate and disseminate interactive business reports to generate actionable insights.

Drive:

• Must be able to plough through challenges and see all tasks to their conclusion.
• Constructively challenge and assist U&R team with data and insights to manage customer base, reduce churn and develop exciting products.

Technical Competence:

• Must have strong analytical, conceptual, and problem-solving abilities.
• Must possess excellent attention to detail.
• Proven experience using excel.
• An understanding of budgeting procedures, methods, and evaluation criteria

Communication:

• Must be able to communicate confidently both orally and in writing. Presentations to the business is a normal requirement for this role.
• Must have good interpersonal skills to support working closely with the financial teams within the business.

Required Qualification and Experience:

• A Bachelor’s degree in any field but with emphasis on Economics, Statistics, Mathematics, Engineering, or a business-related field, etc.
• A minimum of two (2) – Three (3) years of experience within Telecom Industry or 2-3 years in Marketing/Commercial Department.
• Excellent with strong understanding of the telecoms industry.

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About The Job
The successful candidate will join our team as an Officer for Projects in the Network Department. 

• (S)He will report to the IT PMO and will plan, execute, and finalize projects according to strict deadlines and within budget. 
• This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. 
• The Project Officer will also define the project’s objectives and oversee quality control throughout its life cycle.

Key Responsibilities:

• Define IT project objectives, scope and schedules
• Develops and maintains IT detailed project plans and controls
• Co-ordinate stakeholders, including external suppliers, and working groups engaged in IT project work.
• Identify cross-functional blocking points and identify solutions to meet productivity, quality and service delivery goals.
• Monitor and report IT projects progress, risks and performances
• Adhere to the Company’s PM Policies, procedures and methodologies.
• Manage, control and execute CAPEX for IT Projects

Strategy & Planning:

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Set and continually manage project expectations with team members and other stakeholders.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Conduct project post-mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management.
• Acquisition & Deployment
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals and recommend subsequent budget changes where necessary
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle.

Operational Management:

• Direct and manage project development from beginning to end.
• Develop full-scale project plans and associated communications document.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Develop and deliver progress reports, proposals, requirement documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work. Build, develop, and grow any business relationships vital to the success of the project.

Required Qualification and Experience:

• Bachelor's or master's degree in Computer Science, computer engineering or related field (System Engineering, Information Systems Engineering, Electrical/Electronic Engineering, Telecommunication
• Engineering, Network Systems Engineering)
• Minimum 5 years’ experience working in the telecommunications industry
• Understanding of project management principles. PMP certified preferred
• Proven experience management projects. (For Telcos preferably)

Minimum Experience & Essential Knowledge:

• Strong knowledge and solid experience in Business Processes for Telco’s (eTOM Model preferably)
• Strong knowledge and solid experience in processes and applications (For telcos preferable)
• Knowledge in developing and maintaining PMI policies and procedures
• Knowledge and experience in project management. Must have very strong skills in Project Initiation especially in requirements gathering, understanding the level of detail required to proceed with any project, project estimation, planning and rapid mobilization.
• Good understanding of Telecommunication and computer systems characteristics, features, and integration capabilities.
• Experience in link and apply complex technologies to business strategies. Comprehend complex, technical subjects.

Core Competence:

• Exceptional service and results orientation.
• Superior analytical and problem-solving abilities.
• Ability to work under pressure and time constraints
• Ability to work effectively with a wide range of cultures in a diverse community
• Ability to present ideas in business-friendly and user-friendly language. Successfully presents technical information. Ability to make effective and persuasive speeches and presentations to senior management.
• Ability to achieve results through others.
• Excellent self-organization and self-direction in performance of tasks, including time management skills.
• Maintaining up-to-date knowledge of all technological advances is crucial.

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About The Job
The successful candidate will join our team as a Manager for MFS and VAS Operations in the IT Department. 

• (S)He will report to the Director for IT Operations and will coordinate activities of all the personnel in charge to operate and maintain all customer facing technological services and products, including but not limited to Prepaid Charging System, Scratch Cards and E-Top Up Systems, Mobile Financial Services, Short Messages Services, CRBT Services, USSD and other Value-Added Platforms. 
• The MFS and VAS Operations Manager will also be required to establish operational process, efficiencies and standardization within the organization and ensure adherence to set targets and performance management as it relates to MSP or internal team’s deliverables.

Key Responsibilities:

• Coordinate activities of technical personnel, including Manage Services teams in charge of MFS & VAS Platforms:
• Ensure optimal adherence to the Mobile Money processes developed and fraud management. Close any loops that are likely to cause Fraud on the mobile money platform.
• Ensure that daily, weekly, monthly reports exist for all relevant activities, trends, revenues in the mobile money structure.
• Maintain and ensure 99.99% uptime and accessibility of all VAS & MFS ecosystem and ensure that day to day operational activities are performed.
• Monitor systems performance and realize required actions to keep the services up and running as per SLA’s
• Timely Resolve incidents, internal & external customer complaints and escalate unresolved issues to L3 team as necessary and follow-up until closure. All MFS & VAS incidents must be resolved within their SLAs.
• Ensure strict adherences of all MFS and VAS SLAs (service request, Incident & Problem)
• Ensure proactive feedback to ITD on all initiatives, issues, requests and CRs.
• Configure and test new tariffs, products, and services before launching them.
• Timely Implement configuration changes as per approved change process.
• Perform Routine Maintenance activities based on your own plan and as per vendor recommendation or as per internal policies.
• Ensure that periodic data backups on systems are performed as per approved policies.
• Ensure that Internal Controls are executed, and Information Security policies are enforced.
• Statistics and KPI Reporting
• New node, feature or Service integrations and perform UAT
• Define operational policies and processes.
• Coordinate Level 1, Level 2 & 3 support for MFS & all VAS applications
• Manage all VAS and MFS Incidents/Problems life cycle
• Ensure that services received from external suppliers follow contractual conditions, internal controls and service level agreements.
• Formulate the O&M strategy for AirtelTigo for the above-mentioned domains (MFS & VAS).
• You are required drive operational excellence across the organization.
• Periodic and ad-hoc reporting on domains.
• Work closely with business stakeholders to transform commercial requirement and business needs into technical solutions.
• Work hand in hand with product or platform delivery teams to properly handover deployed systems (VAS, MFS) to operations or into production environment.
• Responsible for license management across all platforms within the domain.
• You are primary and fully responsible for L1 & L2 support services with vendor doing only L3 support services.
• Ensure that the MSP is delivering on all agreed service levels and day to day operational activities.
• Responsible for ensuring Systems Performance, Fault, Change, and Configuration management for all areas under the domain.
• Derive cost efficient ways of reducing operational cost without compromising of service quality and continual operational efficiency.
• Identify and provide Mobile Financial Services solutions for areas of high risk in the revenue cycle, documentation, or billing practices.
• Foster a collaborative working relationship within systems operations team and all business stakeholders across the organizations.
• Manage all Integrations from System Integration Tests to go-live according to timelines and deliverables.
• Ensure implementation of system and operational improvements to provide a good service for users.
• TCP/Service charge configurations for Airtel money transactions. Assisting in creating and modifying grades for financial institutions, channel users and Subscribers.
• Perform ad-hoc duties assigned by management.
• Support in the development and population of Airtel Money processes and procedures.

Required Qualification and Experience:

• A Bachelor's degree from a recognized university with emphasis in Computer Science or related field (System Engineer, IS Engineer, Information Systems)
• Engineer, IT Engineer, Network Systems Engineer)
• Minimum 3 years’ experience implementing similar solutions
• Minimum 5 years’ experience working in the IT industry (Telcos preferably)
• Strong understanding of project management principles

Essential Knowledge:

• Project Management
• Experience in Service and Operations Management (Telcos preferably)
• Highly Proficient in application, systems and network monitoring and troubleshooting skills
• Understanding and implementation of systems, network and operations best practices
• Linux/Unix systems and application administration experience
• Experience in administering high traffic SQL/MySQL, Oracle based services
• Knowledge in developing and maintaining ITIL policies and procedures.
• Strong knowledge and solid experience in BSS/OSS processes and applications (For Telcos preferably)
• Knowledge and experience in internal control processes and policies (COBIT, SOX).
• Technical understanding of SOA (Service Oriented Architecture), internet-related applications and technologies (JAVA, Application servers, databases, Operating Systems, networks)
• Strong Knowledge in shell scripting and basic programming
• Proven experience in project management (For Telco’s preferably)
• Good Understanding of SS7 signaling and SIGTRAN will be an advantage.
• Experience in connecting and applying complex technologies to business strategies. 
• Ability to understand complex, technical subjects and apply them to business strategies
• Expert level in APIs and system to system Integrations

Core Competence:

• Developed negotiation and communication skills
• Exceptional service and results orientation
• Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
• Ability to work under pressure and time constraints
• Ability to work effectively with a wide range of cultures in a diverse community
• Ability to present ideas in business-friendly and user-friendly language. Successfully presents technical
• Ability to achieve results through others
• Excellent self-organization and self-direction in performance of tasks, including time management skills
• Set and manage priorities

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About The Job
The successful candidate will join our team as a Head for Business Control in the Finance Department. 

• (S)He will report to the Director Risk and Business Control and will safeguard assets of the company by identifying inadequate, inefficient, or ineffective internal controls, identifying risks and recommending mitigation measures and improvements. 
• (S)He would also ensure full compliance with the internal control manual, policies and procedures as well as revenue assurance. 
• The Head Business Control will act as a local relay of the corporate business control team to foster all group related initiatives.

Key Responsibilities:

• Lead the Team to Assess risks, review and assist in the development of policies and procedures, ensure their implementation and monitor compliance around them
• Plans and executes internal control reviews through peer reviews and any other assessments by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; preparing the scope and objectives.
• Lead in conducting projects on awareness campaigns on the Internal Control in Ghana.
• Assesses compliance with all applicable regulations by ensuring that the controls in place cover the risks assessed by the regulators.
• Lead the Team to assess risks and internal controls by identifying areas of non-compliance; evaluating manual and automated financial processes; identifying process weaknesses and inefficiencies and operational issues.
• Coordinate Self Assessments Campaigns, ensure timely delivery of results.
• Follow up remediation of agreed actions for all audits carried out i.e., External Audit, Internal Audit findings and internal reviews like peer reviews and Self-Assessment in the processes of the ICM.
• Lead the Team to Monitor the Internal Control Maturity of the company as agreed on by management around all processes.
• Closely monitor internal controls around the following processes assigned to you: Sales to Collect, Human Resource, Entity Level Controls, and Legal/Regulatory.
• Support the Revenue Assurance team in terms of fraud investigations and monitor fraud related communications, training and education.
• Support Audit and Risk Committee, internal auditors and external auditors by coordinating information requirements.
• Ad hoc requests regarding controls from CFO and management.
• Continuous research to enhance the knowledge around risk management and internal control.
• Ensure the monthly Audit and Risk Committee meetings with CFO occurs
• Ensure there are no pending expired reminders/alarms/controls for your section
• Ensure the quarterly Audit and Risk Committee meetings comes off with Executive Team
• Deliver the Audit results for the Quarterly Key Financial Controls

Required Qualification and Experience;
Role Requirements:

• Bachelor’s Degree in Accounting/Finance/IT. Master’s Degree in a Risk Management field will be an added advantage
• ACCA/CPA part 1 qualification.
• CISA Certified
• Over 5 years’ experience out of which 3 years in the telecommunications industry
• Ability to use auditing procedures and control techniques to meet control objectives.
• Protects organization's reputation by keeping information confidential.
• Capability to influence cross-functional teams and to build trust with team, clients, and internal departments.
• Capacity to learn quickly and adapt to changing priorities and the dynamic industry we operate in.
• Attention to detail with analytical tend of mind.

Behavioural Qualities:

• Professionalism
• Innovative
• Positive attitude
• Assertive – being tough when necessary, without fear or favour
• Confidence, courage, and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity and initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations