Job Openings at Marriott Hotel

About The Job

Position Summary

• Patrol all areas of the property; assist guests with room access. 
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. 
• Lock property entrances when required. Conduct daily physical hazard inspections. 
• Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. 
• Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. 
• Call for outside assistance if necessary. 
• Complete incident reports to document all Security/Loss Prevention related incidents. 
• Handle all interruptions and complaints. 
• Resolve safety hazard situations. 
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. 
• Report to scenes of vehicle accidents/thefts. 
• Call for assistance using proper code responses. 
• Complete a Loss Prevention shift summary/daily activity report. 
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. 
• Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Key Responsiblities:

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Speak with others using clear and professional language; prepare and review written documents accurately and completely. 
• Develop and maintain positive working relationships with others; support team to reach common goals. 
• Comply with quality assurance expectations and standards. 
• Stand, sit, or walk for an extended period of time. 
• In addition, some states may have additional licensing/registration requirements to be considered for this position. 
• Read and visually verify information in a variety of formats (e.g., small print). 
• Visually inspect tools, equipment, or machines (e.g., to identify defects). 
• Enter and locate work-related information using computers and/or point of sale systems. 
• Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. 
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
• Move through narrow, confined, or elevated spaces. 
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Perform other reasonable job duties as requested by Supervisors.

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About The Job

Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. 

• Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done. 
• Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: 

• Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. 
• Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). 
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.