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  • Posted: Jan 23, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.

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    Digital Performance Specialist

    Role Purpose

    • Digital Performance Specialist is responsible for leading the development team in deploying key analytics tools, Progressively drive plan to meet and maintain the digital key performance indicator (KPI) and ensure all digital KPIs are set to support effective business software solutions in line with Global/Local business and technical requirements for internal and external customers.

    Job Responsibility

    • The Digital Performance Specialist Will Define and set performance analytics tools to support processes of development in Digital ICT team.
    • Progressively drive plan to meet and maintain the digital key performance indicator (KPI) for web and App uptime 
    • Ensure Application Security and Effective Troubleshooting
    • Design and implement processes and tools to enable continuous integration and continuous delivery, maximizing the speed and quality of delivery across squads.
    • Identify and help in the adoption of key performance tools to Optimize activities to improve return on investment.
    • Actively track & manage key KPIs
    • Lead analysis with the architect to identify software solution opportunities for systems improvement using in-house resources, cost effective tools and industry best practices.
    • Identify gaps in the existing software solutions and processes to advise appropriately the Operational team and engage for an in-house fix or escalate to appropriate IT/Business unit or vendor to fix.

    Technical / Professional Skills

    • Degree in Electrical/Electronic, Computer Science, Engineering, or Information Technology or equivalent.
    • At least 5 years Working experience in a DevSecOps capacity, preferably as a DevOps Engineer
    • At least 5 years’ experience in developing software solutions and supporting Applications in a Telecoms or equivalent IP/IT environment.
    • In-depth knowledge of telecoms and the subscriber interaction processes is highly desired.

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    Governance and Demand Manager

    Role Purpose

    • To govern the Single pipe for new capabilities, enhancements, new products and new deployments. Ensure Efficient allocation and management of resources. Provide delivery plan, monitor and track demand. Provide visibility & Maintain transparency of our records. Ensure process optimization as well as provide tools, best practices, and techniques for process improvement.

    Job Responsibility

    • Portfolio reporting and dashboards
    • Manages the demand pipe, logs & does HL analysis 
    • Weekly Customer Reporting and managing 
    • Daily Follow up on demand status from all teams 
    • Customer coordination on delivery status
    • Tracking and managing delivery dependencies
    • Communication management (Sr management escalations, Post production communications etc.)
    • To facilitate the identification and development of a comprehensive Business Process Management framework for the Technology functions and other Business partners
    • Identify, document and match (by policy) all processes for technology by interacting with all necessary process touch points in the various technology units
    • Provide support for the incorporation of International Standards e.g. ISO-9000,  Standards/Protocols into work processes
    • Promote/create awareness of the policy framework using a communications plan

    Technical / Professional Skills

    • First Degree in Engineering/Business Administration/Economics/ Statistics degree or equivalent.
    • Minimum 5 years’ experience within the area of telecommunications development, operations, quality and/or process management.
    • Certification in business process management frameworks (ITIL, Six Sigma,)
    • Strong analytical skills to evaluate business processes, identify problem areas and conduct root cause analyses.
    • Ability to seek the most efficient solutions to resolve process problems.
    • Have the ability to manage an effective demand pipeline for products and services to Technology.

    Method of Application

    Use the link(s) below to apply on company website.


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