Job Vacancies at Grafana Labs

• We are looking for a Developer Experience Engineer to help Grafana Cloud customers be more productive through best-in-class educational resources and deployment tooling. Reporting to our Head of Self-Service, this role blurs the line between advocacy, engineering and documentation, and has a consistent focus on helping users solve problems using the Grafana Stack. In this role, you’ll chat with Grafana users all around the world, create highly technical guides/tutorials, write code to build tools/scripts/dashboards/etc — all while bringing your learnings back into our product development process.

What you’ll be doing:

• Build end-to-end tutorials, quickstarts, and integrations to help users go from nothing to beautiful Grafana dashboards, across the entire Tempo-Loki-Prometheus stack
• Create, fix, and improve OSS tooling in the Grafana ecosystem through bugfixes, new features, and documentation
• Integrate existing DevOps/infrastructure tooling with the Grafana stack (e.g. Terraform, Flux, Argo, Helm, Jsonnet…) through bugfixes, new features, documentation, and quickstarts
• Write scripts, dashboard templates, alert templates, K8s manifests, Grafana Agent configuration and other bits around the edges to solve high-value customer problems
• From the above, create MVPs and POCs that will drive and shape future product development
• Use various communication mediums to educate and teach our community: technical workshops/webinars, videos, streams, sample app repos, etc.
• Engage with our customers wherever they hang out: Grafana’s OSS Slack and forum, HN, Reddit, etc. and build feedback loops with our internal product/eng teams to surface developer / SRE pain points
• Create a set of SRE best practices around our stack and share these with the Grafana community. The Grafana stack is infinitely composable, but we’d like to propose a few “canonical” paths to SREs and developers that are just getting started

Requirements:

• Prior SRE / DevOps experience
• Experience setting up, configuring, and maintaining a Grafana observability stack (preferred) or other observability software
• Experience managing and deploying software on Kubernetes
• Programming experience in a modern language (preferred: Go)
• Experience with popular CI/CD, GitOps and infrastructure-as-code tools: Flux, Argo, Terraform, and friends
• Experience creating technical content, either as written tutorials, videos or other formats
• Ability to learn and understand complex technical concepts and teach them to audiences of various levels of aptitude and experience
• Deep empathy for customers
• Comfortable with ambiguity in a fast-paced environment
• Experience working independently and setting priorities based on business needs

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What will you be doing? 

• You might support us to build integrations, deploy cloud regions, ingest customer metrics, build features for ops, build dashboards, or many other things
• Become an active part of a globally distributed group of interns
• Train on how to be successful in a global remote environment
• Onboard in person and then work remotely from wherever you work best
• Regularly meet with a mentor to get all the support you need 
• Take an active role in defining your own objectives
• Work on projects from initial ideation all the way to implementation alongside a group of senior engineers
• Actively participate in technical discussion
• Dive deep into a part of our codebase 
• Embrace our open-source culture and be brave to contribute to open source projects
• Gain a deeper understanding of our products and customers
• Present some of your learnings at the end of your internship
• As we are remote-first, we provide guidance and meet regularly using video calls, so an independent attitude and solid communication skills are a must.

What are we looking for in you? 

• You are a motivated self starter with a bias towards action
• You are user focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs
• Pragmatism. You are excited to take on complex challenges and break them down to achieve tight learning loops
• Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Solid communication skills are a must

Requirements:

• Interest to work in Kubernetes, automation of public Cloud provisioning, internal developer experience and tooling, or capacity management
• Some experience with at least one programming language
• Some experience with Git and Linux
• Interest in the observability space
• Excitement for technology and our products
• Nice to haves:

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Responsibilities

• Meet and exceed individual quarterly and annual sales goals
• Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management)
• Cultivate sales through outbound prospecting and inbound leads
• Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise
• Become an expert in managing your sales pipeline in Salesforce
• Manage pipeline generation, order processing, and day-to-day customer requests

Requirements

• 5+ Years of Experience in Infrastructure Technology Sales
• Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
• Experience using Salesforce
• Familiarity selling open source technology
• Experience using Command of the Message and MEDD(P)ICC 

go to method of application »

Responsibilities

• Meet and exceed individual quarterly and annual sales goals
• Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management)
• Cultivate sales through outbound prospecting and inbound leads
• Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise
• Become an expert in managing your sales pipeline in Salesforce
• Manage pipeline generation, order processing, and day-to-day customer requests

Requirements

• 5+ Years of Experience in Infrastructure Technology Sales
• Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
• Experience using Salesforce
• Familiarity selling open source technology
• Experience using Command of the Message and MEDD(P)ICC 

go to method of application »

What will you be doing? 

• 12 week internship embedded in our Security Engineering team
• Working on real life projects, for example
• Extensions for vulnerability management systems
• Tooling for security engineering education
• Visualizations for security observability
• Become an active part of a globally distributed group of interns
• Train on how to be successful in a global remote environment
• Regularly meet with a mentor to get all the support you need 
• Take an active role in defining your own objectives
• Actively participate in technical discussion
• Dive deep into a part of our codebase 
• Embrace our open-source culture and be brave to contribute to open source projects
• Gain a deeper understanding of our products and customers
• Present some of your learnings at the end of your internship
• As we are remote-first, we provide guidance and meet regularly using video calls, so an independent attitude and solid communication skills are a must.

What are we looking for in you? 

• You are curious about security and software engineering
• You are a motivated self starter with a bias towards action
• You are user focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs 
• Pragmatism. You are excited to take on complex challenges and break them down to achieve tight learning loops
• Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Solid communication skills are a must

Requirements:

• Interest to work with security and software engineering
• Some experience with at least one programming language.
• Some experience with Git and Linux.

go to method of application »

Responsibilities

• Meet and exceed individual quarterly and annual sales goals
• Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management)
• Cultivate sales through outbound prospecting and inbound leads
• Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise
• Become an expert in managing your sales pipeline in Salesforce
• Manage pipeline generation, order processing, and day-to-day customer requests

Requirements

• 5+ Years of Experience in Infrastructure Technology Sales
• Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
• Experience using Salesforce
• Familiarity selling open source technology
• Experience using Command of the Message and MEDD(P)ICC 

go to method of application »

• As a Manager of Solutions Engineering for the DACH and broader Central EMEA region at Grafana Labs, you will be responsible for all aspects of building and managing a team of high performing Solution Engineers.  You will own the regional build-out with your sales leader counterparts, adopting existing OSS Specific GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and rollout of Grafana products through professional services, support, training and customer success.  You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial/cloud versions of our products.  You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on your customers and team feedback, as well as leveraging your own experience in the Monitoring and Observability space.  All of this will be required for you to hit and then exceed your region's financial targets and ultimately, our company's goals.  Your impact will be felt globally when the job is done well.  

What you'll be doing:

• Attract, recruit, ramp and mentor a team of great Presales SE’s from diverse backgrounds and experiences.  
• Get the best out of your team with a servant based leadership approach.  Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team.  Mentoring and career development will be critical to your team's success over the long term  
• Direct the bulk of your day to day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.  
• Partner with the DACH / CEMEA Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
• Executive sponsorship of key accounts in the region will be key to your success.  Being a thought leader/partner to your customers and the company within EMEA.
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.  
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their team's time with a data-driven approach to wins/losses/needs vs wants, etc.  
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs.  
• Find and drive enablement and sell with/through channel partners in the region.  Both at a local, geo and global level with both RSI’s and GSI’s.  

What you'll bring along:

• Some experience leading a team, 5-10 years in the high tech industry having held roles such as Developer, Architect, Sales Engineer/Architect, Manager, etc.
• Proven success working in a fast-paced, high growth startup environment that is remote-first
• Proven track record of mentoring, developing people and managing performance over time.  Has successfully mentored individual contributors.
• Open Source selling or Cloud first/Product led sales go to market motion a big plus.  
• Direct experience implementing and/or executing a formal sales methodology, eg COM, Value selling, qualification frameworks like MEDDPICC
• Direct experience selling monitoring/data/visualization products.  
• Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets.
• Fluent German and English language skills

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• We are looking for a strategic leader to manage and grow our EMEA Sales Development and help us expand our business in the region.   Reporting to the Global Vice President of Sales Development, you will be an important contributor to our regional leadership team, driving recruiting, pipeline generation strategy, and proactive coaching and development for our SDR Managers and SDRs.
• The Director of Sales Development EMEA holds ultimate responsibility for the region’s pipeline success and team culture.  As such, this senior leader should be experienced in partnering effectively with cross-functional leaders across the GTM organisation, from Sales and Marketing to Operations and Enablement.  
• This is our first Sales Development Director for the region.  We need a strategic thinker who is confident and decisive but also humble, empathetic  and open-minded. While there is a massive opportunity for Grafana Labs in the EMEA region, there are also problems to solve and building to be done.   We need someone who enjoys a fast-paced environment but who prioritises intentionality and quality, and who sees these challenges as opportunity  

What you’ll be doing:

• This is a 2nd line management role, where you’ll develop and mentor a team of SDR Managers and SDRs, including responsibility for performance management, recruitment, and training
• Help shape and execute on the strategy to ensure the success of our open source users and pipeline generation
• Build out strategies with cross-functional Partners and align support from Sales, Marketing, Operations, Enablement, and Recruiting
• Take an analytical and data-driven approach to your business with strong instincts,decisiveness to influence change and drive improved productivity
• Drive an inclusive, collaborative environment, where perpetual learning is strived for

What we look for:

• Minimum 3 years of first-line management and/or ideally 2nd line management experience, work experience in sales, sales development, operations, or enablement
• Managed and led teams across EMEA and across segments of the business 
• Consistent track record of leading teams to exceed quotas and objectives within a fast paced and technical client acquisition driven business 
• Ability to operate in an entrepreneurial, remote environment
• Growth mindset, leading by example & proactively bringing solutions to challenges you identify, backed by data
• Be located in United Kingdom, Netherlands, France, Germany or Sweden
• Fluency in languages beyond English is a plus