Job Vacancies at Medic

We seek a skilled and experienced QA Engineer with expertise in infrastructure-related areas such as performance, scalability, networking, and containerization technologies like Docker and Kubernetes. As a QA Engineer on the Infrastructure team, you will be responsible for ensuring the quality and reliability of our infrastructure, systems, deployments, and applications.

We build the Community Health Toolkit (CHT), which anyone can use to create healthcare applications. One important aspect of working on the team is using the CHT in a technical sense. As a QA Engineer on the Infrastructure team, you will contribute to the team by helping test the infrastructure needed to run those apps successfully. 

The work is more technically challenging than may typically be found in a QA role and if you’re looking for that, please apply!

Key Responsibilities

Quality Assurance:

• Provide acceptance testing and release testing of new features, bug fixes, and other improvements
• Use your initiative to perform any exploratory testing, fuzzing, or other means of exploratory quality assurance you think is required to maintain a high-quality product
• Learn and operate the CHT to quickly set up and execute complex test scenarios
• Design, develop, and execute test plans, test cases, and test scripts to verify infrastructure components, such as networking, servers, storage, and databases, meet our quality standards
• Work closely with the development team and/or SREs to identify and resolve performance bottlenecks, scalability issues, and other infrastructure-related problems
• Collaborate with SREs to maintain, configure, and deploy infrastructure and applications using containerization technologies like Docker and Kubernetes
• Define and implement automation frameworks and tools to improve testing efficiency and effectiveness, and reduce manual testing efforts
• Participate in code and design reviews to provide feedback on the quality and testability of the code
• Conduct research and experimentation to explore new testing techniques, tools, and technologies that can enhance the quality of our infrastructure and applications

Quality Assistance

While there are plenty of times you may help test something independently, we are moving to a system of “quality assistance” where the role of a QA engineer is to focus on automation and building quality-enhancing tools. Manual testing stays with the software developer and author of the code, and the QA engineer’s involvement is to assist in that by advising on important test cases to perform and reviewing parts of the code for quality risks.

Automated testing

• Work with teammates to build an extensive automated testing suite using WDIO
• Use CI/CD tools like GitHub Actions to fully automate aspects of the testing process and improve our build pipeline
• Learn new programming languages, platforms, toolkits, libraries, tools, and application development paradigms as necessary 

Other Team Activities

• Work with the Engineering Managers, Director of Product Development, and development team to guide platform development and technical strategy with regards to testing
• Work with the development team to improve test procedures within the development process

YOU

• Are detail oriented and enjoy finding pesky bugs
• Are comfortable in a UNIX-like environment
• Have experience with some infrastructure-related technologies, like Docker, Kubernetes, and networking.
• Are familiar with some of the following web technologies: HTTP, SSL/TLS, REST, JSON, HTML5, JavaScript, NoSQL
• Have experience with regression and exploratory testing
• Have some experience with performance and scalability testing
• Care for optimizing and automating
• Thrive working as part of a distributed team with a flexible schedule
• Enjoy working remotely with opportunities to travel to project sites (e.g. Nepal and Kenya)
• Are comfortable working with Site Reliability Engineers (SREs) and developers early in the process. You don’t wait for things to be ready, you ensure quality by helping them since the beginning of the work in an iterative way
• Want to help build software that improves lives in a real and significant way

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The primary role of a service designer is understanding the needs of our users and partners, identifying their gaps, strengths, and opportunities. As systems-thinkers, service designers craft an improved overall vision for the community health system and Medic’s role within it. As empathizers, they help select the best tool for the user, determine the information that is most important to them, and create workflows that can be adopted into daily practice and make a meaningful impact.

Service Designers have a high degree of empathy and experience in marginalized settings; they use human-centered design methodologies to conduct qualitative fieldwork to inform the design and direction of projects that inform our core product. Designers advocate for what is important to our users and will conduct feedback sessions on new aspects of the product. Using their expertise in human-centered design processes and deep familiarity with participatory methods, they coach other teammates and build the capacity of our open-source community in applying design methods and configuration best practices to their projects.

Key Responsibilities

Deliverables for Partners - 70%

Aligning workflow to global and Medic standards

• Conducting desk reviews on use case or country protocols and standards
• Developing impact metrics for new use cases 

Eliciting user requirements

• Conducting HCD activities with partners and users
• Developing user personas 
• Writing user stories to document user and partner needs
• Documenting current system 

Designing high-impact workflows

• Brainstorming and iterating upon solutions to user needs (workflows and feature requests) with Medic team, partner, and users
• Designing workflows and features strategically to take Medic’s toolkit forward
• Producing project specifications with tech lead (sketches, mockups, XLS, nitty-gritty)

Ensuring system is useful

• Conducting UAT on current product and mockups for new features and relaying feedback to product team
• Providing post-deployment support to PMs in evaluating whether system meets expectations
• Use data insights for iterations or future projects

Setting partnerships up for success

• Providing LOE design estimates 
• Producing early-stage sketches to describe possible workflows
• Informing appropriate tool selection
• Represent Medic in working groups, events, conferences, and health forums
• Contribute to conference abstract writing and research material

Deliverables for CHT - 30%

Informing product design with user insights

• Conduct early-stage investigation into feature requests, user stories and potential workflows to help inform our prioritization and roadmap
• Support the UX Researcher in evaluating appropriate solutions, and inform proposed changes to the product from across regions 

Building capacity of our open-source community 

• Document our process and build frameworks, and share our favorite design methods with our open-source community
• Keep our global user personas up to date, and develop new ones as they are introduced into our roadmap
• Produce use case memos and guidelines for our workflows; evaluate workflows for their alignment to Medic’s design process, impact metrics and global standards
• Understand how our tools are being configured by our team and partners, share best practices, and guide others in configuring for both optimal user experience and impact

You are:

• A passionate design thinker with 5 or more years of relevant work experience including planning and leading human-centered design activities in remote communities in Africa and/or Asia
• A systems thinker who is able to drill down into the details
• Hands-on: a natural tinkerer, creator and maker. If you can’t find the right method for the job or context, you’ll make your own
• Comfortable with technology and a quick learner
• Empathetic and driven by a desire for deep understanding
• An experienced, intuitive facilitator. You’ll know it if your workshop isn’t resonating and you’ll have no problem making a new plan on the spot
• Passionate about healthcare being delivered as a human right 
• Committed to partnership with poor and marginalized communities
• Have a strong understanding of the ehealth / mHealth ecosystem, especially those serving community health systems
• Experience in public health programming and practice
• Able and willing to work in a fast-paced, demanding, and sometimes unstructured environment 
• Demonstrate a history of delivering high-quality results on schedule
• A savvy and intrepid traveler, excited and able to navigate both big, bustling cities, as well as remote, rural locations
• Willing and able to travel to field sites ~30% of the time.
• An excellent communicator who has worked with diverse teams and cultures, and is able to accommodate flexible working hours to connect across time zones
• Fluent in French and English
• Have a valid passport to travel internationally
• Candidates must have valid authorization to work in the region without requiring sponsorship.

We will be reviewing applications on a continuous basis, and the position may be filled prior to the application deadline. We encourage interested candidates to apply as early as possible.

Why Medic?

Purpose & Impact

• Ability to create and see real impact in your work
• Freedom to take initiative and innovate, bonus of an agile, small team
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

      The Team

• Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
• Exposure to a diverse team: over 15 different nationalities
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits

      Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days
• Professional development funds & opportunities + 5 days off for prof dev
• Home Office Set up Stipend.
• Flexible, remote schedules