Jobs at Wekplace

We are looking for a responsible and presentable Personal Assistant for the CEO of our partner organization to provide personal, secretarial, and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to the CEO’s life and work.

Salary Range: GHS1000.00 – GHS1300.00

Responsibilities

• Act as the point of contact between the CEO and internal/external clients
• Screen and direct phone calls and distribute correspondence
• Handle requests and queries appropriately
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Take dictation and minutes
• Source office supplies
• Supervise business activities
• Produce reports, presentations, and briefs
• Devise and maintain an office filing system

Qualifications

• A resdent of Spintex, Accra or its neighbouring environment
• Proven work experience as a Personal Assistant
• Knowledge of office management systems and procedures
• MS Office and English proficiency
• Outstanding organisational and time management skills
• Up-to-date with latest office gadgets and applications
• Ability to multitask and prioritize daily workload
• Excellent verbal and written communications skills
• Discretion and confidentiality
• Minimum of 2 years years working experience
• Degree in Business Administration or related fields.
• PA diploma or certification would be considered an advantage

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• We are looking for a customer-oriented service intern for a partner organization in Accra, Ghana. The selected candidate will be employed as a full-time staff after a duration between 2 – 6 months based upon productivity.
• The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client’s customer accounts might face with accuracy and efficiency.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Customer Service Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications

• High knowledge of the various suburbs in Accra
• A personal laptop to work with from home if required
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively