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  • Posted: Dec 31, 2019
    Deadline: Not specified
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    Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.


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    Supervisor-Senior Events

    Job Description

    • Ensure staff is working together as a team.
    • Inspect grooming and attire of staff, and rectify any deficiencies.
    • Communicate with guests, other employees, or departments to ensure guest needs are met.
    • Respond to and try to fulfill any special banquet event arrangements.
    • Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
    • Document pertinent information in appropriate department logbook.
    • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals.
    • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
    • Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals.
    • Comply with quality assurance expectations and standards.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
    • Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
    • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps.
    • Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
    • Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

    go to method of application »

    AYS Agent

    Job Summary

    •  Operate telephone switchboard station in order to answer telephone calls.
    •  Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
    •  Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
    • Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.
    • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
    • Provide information to guests about room features, property amenities, and local areas of interest.
    • Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
    • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
    • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others, and support team to reach common goals.
    • Comply with quality assurance expectations and standards.
    • Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Method of Application

    Use the link(s) below to apply on company website.

     

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