Job Openings at PalmPay

About the role

• We are looking for a Senior Business Development Manager to build and preserve trusting relationships with the Biller companies, such as Telecom operators, MTN, Airtel, Vodafone, DSTV, electricity, water, etc.
• As a Senior Business Development Manager, you will focus mainly on building long-term relationships with the Billers and supporting the HQ needs. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Job Responsibilities

•  Building good relationships with the Billers and getting the best offers from them.
•  Understand customer needs and develop plans to meet their demands.
•  Know Biller market trending and establish strategic relationships with potential partners.
•  Work with internal teams to ensure company activities can be implemented smoothly.
•  Analyze commercial performance within Biller Industry to lead the new trends.
•  Gain solid knowledge of competitors.
•  Lead a team of biller business development managers in achieving set milestones.

Qualification & Required Skills

•  Sound knowledge of the Biller industry.
•  Analytical and Presentation skills.
•  Strategic partnership skills.

Required Experience:

•  Minimum of a Masters’s degree in Business or any related field.
•  Relevant professional qualification with a recognized body is an advantage.
•  Experience working in a Telco is desirable.
•  8-10 years of varied experience in operation and maintenance in the Biller industry.
•  5-7 years of managerial experience in a Biller/Biller aggregator company.
•  With at least 5 years of management experience in the area of Biller.
•  4 years of experience managing a team of senior officers.
•  Knowledge of the Ghanaian geographic, population, and, economic landscape.
•  Exposure to a commercial working environment with knowledge of BD and Operation.
•  Only qualified candidates are encouraged to apply.

Other Requirements:

•  Entrepreneurial mindset in decision-making and managing resources.
•  Logical decision-making abilities.
•  Flexible and dedicated.
•  Ability to innovate and deliver value to the business.
•  Ability to motivate and lead both internal and external partners.
•  Impeccable integrity and character.
•  Result oriented.

go to method of application »

• This associate will create and update content calendars, write copy and engage our online communities. In this role you will have the opportunity to collaborate with designers and colleagues on exciting campaigns and you will play a crucial role in building the PalmPay brand. 

Responsibilities

• Develop and implement our social media strategy across platforms
• Create and update content calendars which balance the need for product promotion, user education, brand building and fan engagement and growth
• Engage with marketing colleagues and product, customer care and sales teams and take their needs and ideas into account for your content plan
• Write high-quality, engaging and platform-relevant copy
• Work with in-house design team to create world class visual content
• Manage our blogger and influencer outreach programme
• Monitor, analyse and report on key social media KPIs and continually adjust strategies and content to optimise performance
• Collaborate with marketing colleagues to ensure brand consistency across channels and contribute to the planning of integrated campaigns 
• Work with the customer care team to create best-practice guidelines and response templates to help them engage with our online communities
• Stay up to date with the latest social media best practices, industry trends and competitor activities
• Own and operate a social media budget to be split between platform ads, giveaways, content production and influencers

About you

You have: 

• A Bachelor’s degree with a minimum 2.1 classification
• A minimum of 2 years’ work experience, ideally working in tech startups and/or international companies
• An expert understanding of social media related workflows and KPIs
• You are strongly self-motivated and can work independently to drive projects
• Excellent copywriting skills
• Creative and curious - you are brimming with ideas for campaigns and posts and are always learning
• A natural eye for good design 
• You pay close attention to detail
• You love working collaboratively and as part of a team 
• You can effectively manage projects that involve multiple stakeholders and drive tasks to completion
• You are able to manage multiple concurrent projects and tasks 
• Flexibility to accommodate emerging responsibilities and last-minute changes
• You apply a data-driven approach to your work and optimise campaigns based on analysis of key KPIs

go to method of application »

Graphic Designer Responsibilities:

• Planning creative concepts by researching pertinent information and materials
• Illustrating concepts by developing and providing samples of art arrangement, size, and font size and style.
• Utilizing the required hardware and software to create a work of art.
• Collaborating with external companies, art services, web designers, marketers, printers, and coworkers.
• Contributing to team efforts by completing necessary design tasks
• Communicating layout and design with the Executive Design team in China.
• Using Adobe Photoshop, Figma, Adobe Illustrator, Adobe CorelDraw  to create a variety of images and layouts for product drawings, corporate logos, and websites.
• When required, reviewing final design layouts and offering improvements.

Prerequisites for Graphic Designer

• Bachelor's degree in graphic arts, design, or a similar discipline.
• 3 to 5 years of visual design experience
• 3 to 5 years of graphic design experience  
• Expertise in Figma, Adobe Photoshop, Illustrator, Sketch, and InDesign, as well as additional graphic design applications
• A compelling array of creative endeavours across a broad spectrum.
• Strong analytic abilities
• Excellent attention to detail

go to method of application »

• This associate will create and update content calendars, write copy and engage our online communities. In this role you will have the opportunity to collaborate with designers and colleagues on exciting campaigns and you will play a crucial role in building the PalmPay brand. 

Responsibilities

• Develop and implement our social media strategy across platforms
• Create and update content calendars which balance the need for product promotion, user education, brand building and fan engagement and growth
• Engage with marketing colleagues and product, customer care and sales teams and take their needs and ideas into account for your content plan
• Write high-quality, engaging and platform-relevant copy
• Work with in-house design team to create world class visual content
• Manage our blogger and influencer outreach programme
• Monitor, analyse and report on key social media KPIs and continually adjust strategies and content to optimise performance
• Collaborate with marketing colleagues to ensure brand consistency across channels and contribute to the planning of integrated campaigns 
• Work with the customer care team to create best-practice guidelines and response templates to help them engage with our online communities
• Stay up to date with the latest social media best practices, industry trends and competitor activities
• Own and operate a social media budget to be split between platform ads, giveaways, content production and influencers

About you

You have: 

• A Bachelor’s degree with a minimum 2.1 classification
• A minimum of 2 years’ work experience, ideally working in tech startups and/or international companies
• An expert understanding of social media related workflows and KPIs
• You are strongly self-motivated and can work independently to drive projects
• Excellent copywriting skills
• Creative and curious - you are brimming with ideas for campaigns and posts and are always learning
• A natural eye for good design 
• You pay close attention to detail
• You love working collaboratively and as part of a team 
• You can effectively manage projects that involve multiple stakeholders and drive tasks to completion
• You are able to manage multiple concurrent projects and tasks 
• Flexibility to accommodate emerging responsibilities and last-minute changes
• You apply a data-driven approach to your work and optimise campaigns based on analysis of key KPIs

go to method of application »

Descriptions

• We are looking for a Business Development Manager to build and preserve trusting relationships with the Biller companies, such as Telecom operators such as Safaricom, Airtel, Telekom, DSTV, electricity, water, etc.
• As a Business Development Manager you will focus mainly on building long-term relationships with the Billers and support the HQ needed. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Key Responsibilities

•  Building good relationship with the Billers and get best offers from them.
•  Understand customer needs and develop plans to meet their demands.
•  Know Biller market trending and establish strategy relationships with potential partners.
•  Work with internal teams to ensure company activates can be implemented smoothly.
•  Analyze commercial performance within Biller Industry to lead the new trends.
•  Gain solid knowledge of competitors.

Qualification & Required Skills

•  Sound knowledge of Biller industry
•  Analytical and Presentation skills
•  Strategic partnership skills

Required Experience:

• 5-10 years of varied experience in operation and maintenance in the Biller industry
•  3-6 years managerial experience in a Biller/Biller aggregator company.
•  With at least 2 years management experience in an area of Biller.
•  Knowledge of Kenya geographic, population and economic landscape.
•  Exposure to a commercial working environment with knowledge of BD and Operation.

Other Requirements:

•  Entrepreneurial mindset in decision making and managing resources
•  Logical decision making abilities
•  Flexible and dedicated
•  Ability to innovate and deliver value to business
•  Ability to motivate and lead both internal and external partners
• Impeccable integrity and character
•  Result oriented

go to method of application »

Job Responsibilities

• Monitoring biller channels including but not only focusing on airtime, data, TV, water, ECG, betting, insurance etc.
• Work closely and manage good relations with every biller channel partner
• Work closely with internal settlement, products, operation and compliance teams to fully understand biller channel requirement.
• Develop and adjust business development plans of connecting biller channels based on different sets of strategic priorities.
• Ensure biller channels has stable connection with our system and provide quick response to any biller channel related issue.
• Work closely with operation teams to suggest and recommend new initiatives that could improve customers experience with the usage of our bill payment service.
• Prepare competitor's product comparative analysis, identifying areas for improvement of our company's product and biller channel capabilities.

Qualification & Required Skills

• At least 3 years of experience in biller channel operations
• Bachelor degree in a tech related field
• Excellent track record and background in channel operations management and leading  transformation.
• A very solid understanding of  (region, market place, competition
• Know the competition – channel model and structure
• Excellent listening, analytical, presentation, and problem solving skills.
• Excellent management skills – ability to lead direct and virtual teams and manage projects successfully.
• Sound understanding of critical drivers and associated priorities.
• Excellent organizational, planning, and time management skills.
• Flexible – ability to work in an ever changing and demanding environment.
• Ability to manage ambiguity.
• Ability to develop strong relationships with colleagues and negotiate consensus effectively.
• Ability to drive change and execute.
• Ability to collaborate and communicate with senior managers and other influential stakeholders.
• Committed to continuous learning and ability to develop an in-depth understanding of the project requirements.
• Resourceful – ability to solve complex problems.
• Drive for results.
• Ability to handle risk, uncertainty, and changing direction.

go to method of application »

• We are looking for a strong Middle-Senior Engineer to work in the payment network team, who is responsible for designing and investigating on channel integration. As a self-motivated and enthusiastic member of our team, you will work with extremely hardworking peers in a fun environment. You will work in an agile environment with a focus on problem solving and engineering perfection.

Job Responsibilities:

•  Work throughout all phases of the channel integration process independently as well as work jointly with other team members
•  Collaborate with architects, product management, developer, QE and Operations teams to work innovative solutions alignment to development goals and principles
•  Produce clear, well-documented debug report docs, and participate in issue fixing, service stable improving with developers, analysts, and product managers. Good understanding business problems.
• Responsible for leading engineering support, release, and on-call responsibilities for an always-on 24x7 site.

Job Requirements:

• 8+ years of software design and IT support experience, solid foundation in computer science.
•  5+ years of experience in software development using Java, SOAP, RESTful Web Services, Micro Service. Experience with shell script, network is a major plus.
•  Strong experience in Fintech, Bank industry, Telco's  or similar is preferred.
•  Ability to adapt to changing business priorities and to thrive under pressure
• Excellent decision-making, communication and collaboration skills

go to method of application »

• As we scale to become Africa’s #1 payments brand, we are looking for a Business Development Manager to build and preserve trusting relationships with the Financial Institutions.
• Deep insight and understanding of payment partners/products/channels including but not limited to Ghipss, Banking, MMOs, Switching Companies, Settlement Companies, Payment Service Providers, Biller Aggregators, etc.
• Collaborate with the internal reconciliation, settlement, operations, product, R&D, compliance and other teams to fully understand payment partners capability, proactively identify and resolve problems in good time, provide timely feedback and ensure prompt resolution of issues and escalate where necessary.
• Lead and organize the relevant team to analyze root cause of incidents, and ensure resolution within the agreed Service Level Agreement (SLA) time. In charge of review, and output the follow-up improvement measures and implementation plans.
• Have a grounded understanding and experience of integration platforms with most payment partners.
• Analyse the API document shared by Partner Institutions, provide the product flow, transaction infomation flow, fund flow of mainly use casese.
• Constantly optimize the system service to improve our customers payment experience.
• Tracking the newest and mainstream products including but not limited to payment, billers, lending, KYC, SMS, etc. And provide research report to HQ team.

Requirements

• Minimum Bachelor Degree or above.  Major in Computer Science, Information Technology or related fields.
• Minimum of 3 years Payment Product working experience in the payment industry.
• Excellent communication, analysis, presentation and troubleshooting skills.
• Familiar with the payment and financial industry standards, specifications and regulatory frameworks.
• Technical knowledge in quality assurance will be an added advantage.
• Experience with software design and development in a test-driven environment.