PalmPay is a company that provides a payment app. Its solution allows users to send cash between friends and pay for airtime and bills. With it, people can earn rewards every time they spend with PalmPay.
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Monitoring biller channels including but not only focusing on airtime, data, TV, water, ECG, betting, insurance etc.
Work closely and manage good relations with every biller channel partner
Work closely with internal settlement, products, operation and compliance teams to fully understand biller channel requirement.
Develop and adjust business development plans of connecting biller channels based on different sets of strategic priorities.
Ensure biller channels has stable connection with our system and provide quick response to any biller channel related issue.
Work closely with operation teams to suggest and recommend new initiatives that could improve customers experience with the usage of our bill payment service.
Prepare competitor's product comparative analysis, identifying areas for improvement of our company's product and biller channel capabilities.
Qualification & Required Skills
At least 3 years of experience in biller channel operations
Bachelor degree in a tech related field
Excellent track record and background in channel operations management and leading transformation.
A very solid understanding of (region, market place, competition
Know the competition – channel model and structure
Excellent listening, analytical, presentation, and problem solving skills.
Excellent management skills – ability to lead direct and virtual teams and manage projects successfully.
Sound understanding of critical drivers and associated priorities.
Excellent organizational, planning, and time management skills.
Flexible – ability to work in an ever changing and demanding environment.
Ability to manage ambiguity.
Ability to develop strong relationships with colleagues and negotiate consensus effectively.
Ability to drive change and execute.
Ability to collaborate and communicate with senior managers and other influential stakeholders.
Committed to continuous learning and ability to develop an in-depth understanding of the project requirements.
Resourceful – ability to solve complex problems.
Drive for results.
Ability to handle risk, uncertainty, and changing direction.
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