Sutherland & Sutherland is an architectural firm that has been practicing in the design space in Ghana since 1996, having grown from Ralph’s Studio – a creative design firm started in 1984.
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In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.
This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles.
Daily management of content moderation operations, SLAs and Quality - Recruit, train, coach and manage a team of content moderators - Communicate content safety guidelines and best practices to moderation team
Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality
Liaise with the Wellness Coach to ensure team members’ well being
High affinity and cultural awareness of political/social situation in relevant market/region
Work closely with SME and senior team members to ensure quality and timeliness is maintained
Frequently review social mediato provide input to develop, maintain
Qualifications
Great communication and interpersonal interaction skills.
Attention to detail is essential to ensure the quality of work execution
Ability to work in multiple tools/web browser windows simultaneously
People leadership and good relationship skills
Ability to coach and guide team members and colleagues
Resilience and positive mindset, good self-awareness and awareness of signs of stress with others
Strong metric management skills
People management skills
Strong read and write skills in English is a must
Ability of reason and analytical skills in diverse situations - Awareness of current events with great sense of social issues
Gmail
Yahoomail