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  • Posted: May 19, 2023
    Deadline: Not specified
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    Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.


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    AsstMgr-Food & Beverage I

    About The Job
    Job Summary:

    • Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
    • Candidate Profile

    Education and Experience:

    • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR
    • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

    Core Work Activities:

    • Assisting in Food and Beverage Operations
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Responds quickly and proactively to employee's concerns.
    • Uses coaching skills throughout the property.
    • Demonstrates self confidence, energy and enthusiasm.
    • Motivates and encourages staff to solve guest and employee related concerns.

    Ensuring Exceptional Customer Service:

    • Provides excellent customer service.
    • Responds quickly and proactively to guest's concerns.
    • Understands the brand's service culture.
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Follows up to ensure complaints have been addressed to the guest's satisfaction.
    • Develops a relationship with all guests to build repeated clientele internally and externally.

    Additional Responsibilities as Assigned:

    • Complies with all corporate accounting procedures.
    • Assists GM as needed with annual Quality audit.

    Method of Application

    Interested and qualified? Go to Marriott Hotel on jobs.marriott.com to apply

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