Business Support Assistant (HR-Admin) at World Food Programme (WFP)

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Under the overall supervision of the Country Director/Representative and direct supervision of the Head of Human Resources Officer in Accra, the Business Support Assistant will be expected to perform the following duties:
• Provide dedicated Human Resources/Administrative support in various HR activities
• Maintaining confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards.
• Support in on-boarding of new staff members in compliance with relevant processes and procedures.
• Use WFP’s HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc.), ensuring compliance with the established deadlines and accuracy of HR data.
• Manage and maintain records and databases, to ensure information is organized and readily available for staff.
• Contribute to improvement of business procedures and processes.
• Coordinate and provide a full range of support services including follow-up actions, resolution of issues and unforeseen situations, for the effective functioning of business operations.
• Prepare and/or consolidate comprehensive reports, documentation, correspondence, briefing notes, etc.
• Co-ordinate and oversee the maintenance of records and databases, to ensure information is well organized and readily available for staff.
• Any other related duties when needed/required.

Minimum Academic Qualifications

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.  A minimum of first degree in Social Sciences, Human Resources, Administration, Public Relations, or any other related qualification.

Desired Experiences for entry into the role:

• A minimum of 3 years of progressive work experience in supporting role in Human Resources, Administration, or Operations.
• Demonstrate responsibility, proactiveness and initiative to respond and/or act independently under minimal supervision and general guidance. Ability to think on the spot and use judgment in dealing with unforeseen daily operational challenges.
• Some knowledge of the application of common business processes, practical business support methods, procedures and systems used in area of work, gained through technical training and work experience.
• Good communication skills to provide business support services to a wide range of individuals.
• Ability to build relationships with a variety of individuals across functions.
• Experience in coordinating the work of others and self, training and supporting others.
• Ability to maintain confidentiality.

 
Language: 

• Fluency and good command of the English language is essential.