Concierge at Rock City Hotel

The Concierge is responsible for the general assistance of patrons and/guests of the Hotel with their personal services. The Concierge reports to the Front Office Supervisor.

• Welcome guests at the Hotel lobby and confirm reservations as and when needed.
• Acts as point of reference for guests who need assistance or information.
• Understand guests’ needs and provide them with personalized solutions by suggesting or recommending activities and facilities of the Hotel.
• Make travel arrangements for sightseeing and tours.
• Provide information about local features such as dining, repairs, shopping, nightlife and other recreational destinations.
• Receive, store and deliver luggage and mails for guests.
• Run errands for guests.
• Arrange for the replacement of lost items by travelers.

Required Skills or Experience

SKILLS

• Communication skills (average)
• Time Management skills
• Organization skills
• Social (perceptiveness) skills
• Customer Service skills

REQUIREMENTS

• In-depth knowledge of Hotel facilities and areas, as well as its external surroundings.
• Flexibility to work on shifts, night hours, weekends and holidays.

QUALIFICATIONS

• WASSCE/SSSCE or Diploma or Equivalent in required field.