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  • Posted: Jan 27, 2020
    Deadline: Feb 5, 2020
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  • Rock City is being developed as a Hotel and Resort to play a massive role in the Tourism space in Africa. At 2,200 rooms Rock City will be the largest hotel resort in Africa and 50th in the world with amenities and facilities unmatched. Rock City is targeting Meetings, Incentives, Conferences, Exhibitions (MICE) and also positioning as a Family and Fun de...
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    Concierge

    The Concierge is responsible for the general assistance of patrons and/guests of the Hotel with their personal services. The Concierge reports to the Front Office Supervisor.

    • Welcome guests at the Hotel lobby and confirm reservations as and when needed.
    • Acts as point of reference for guests who need assistance or information.
    • Understand guests’ needs and provide them with personalized solutions by suggesting or recommending activities and facilities of the Hotel.
    • Make travel arrangements for sightseeing and tours.
    • Provide information about local features such as dining, repairs, shopping, nightlife and other recreational destinations.
    • Receive, store and deliver luggage and mails for guests.
    • Run errands for guests.
    • Arrange for the replacement of lost items by travelers.

    Required Skills or Experience

    SKILLS

    • Communication skills (average)
    • Time Management skills
    • Organization skills
    • Social (perceptiveness) skills
    • Customer Service skills

    REQUIREMENTS

    • In-depth knowledge of Hotel facilities and areas, as well as its external surroundings.
    • Flexibility to work on shifts, night hours, weekends and holidays.

    QUALIFICATIONS

    • WASSCE/SSSCE or Diploma or Equivalent in required field.

    Check how your CV aligns with this job

    Method of Application

    All CVs, application letters and other required documents (photocopies of certificates) must be forwarded to [email protected].

    • Please note: This job vacancy offers a 1-year fixed term contract that is renewable based on performance.
    • Deadline for application is February 5, 2020.

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