Engagement Expert at Zormelo & Associates

Responsibilities

•  Sign up unicorn (recognizable) businesses to our merchant platform app.
•  Help in the onboarding process, communicate & resolve issues/tickets of customers.
•  Oversee and develop strategic marketing campaigns.
•  Oversee some business deliverables(Engage influencers,transaction resolution e.t.c…)
•  Professional, agile and able to articulate information.
•  Plan new concepts to aid marketing & sales
•  Reducing churn rate by constantly communicating to customers.
•  Conducting and analysing data to define and understand audience and customer behaviour.`
•  Devising and presenting ideas and strategies to management to fuel growth.
•  Must be ready to work outside regular office hours and be on hand for Saturday/Sunday weekly call meetings.
•  Be ready to assist and work in different roles when the need arises.
•  Have senior-level experience selling technology-based software and explaining the value to customers.
•  Develop a working relationship with prospective unicorn businesses.
•  Engage merchants/customers Face-to-face on the ground.
•  Ability to sell “Phlenu Products” app benefits to even the toughest of client(s).
•  Proficient with technology – Google docs, sheets, slides, jira, mobile apps or Microsoft Office tools (Word and Excel,Powerpoint).
•  Track marketing strategy results closely and create detailed reports with observation and other feedback.
•  Create and execute lead generation programs.
•  Ensure creative marketing materials undergo regular review and adhere to brand guidelines.
•  Adjust marketing deliverables as needed in response to the market.
•  Assist where required in internal deliverables
•  Must have a reliable mode of transportation to travel in and out of client engagement site(s) preferred but not required.
•  Incorporating feedback from customers and relating them to management.

Requirements

•  HND or Bachelor’s degree in Business,Marketing or other related fields.
•  At least 3-5 years’ experience in a similar position.
•  Excellent written and verbal communication skills.
•  Demonstrable analytical thinking & business insight.
•  Outstanding poise in a fast-paced business environment.