Grwoth Lead

Job Description

• Maintain overall quality and service standards.
• Follow up on management team shift control issues
• Develop Operations Excellence Audit action plan.
• Ensure that Health & Safety and Food safety working practices are adhered to at all times
• Financial planning
• Develop budget plans and tactics to achieve target.
• Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards.
• Respond to written customer complaints on a weekly basis.
• Conduct management meetings.
• Communicate and implement national and local promotions.
• Manage the implementation of local sales building programmes

Qualifications

• Should possess BSc/HND in any related field
• Minimum of 2nd class lower division (B.Sc.) or Lower credit (HND)
• Strong leadership, motivational and people skills
• Experience in the QSR/Hospitality industry is an added advantage.