Head, Transformation at Zormelo & Associates

• Develop strategy to support the adoption of the changes required by integrating change management activities into project plan
• Apply a structured methodology in leading Transformation and Change management activities.
• Support communication efforts in the design, development, delivery and management of communications that involve change management and transformation projects
• Assess the impact of change by conducting impact analyses, assess change readiness and identify key stakeholders.
• Evaluate and ensure user readiness to change programs
• Track and report issues that are likely to impede change programs across the Bank
• Support training efforts by providing input, document requirements and support the design and delivery of training programs that impact successful change.
• Identify, analyze and prepare risk mitigation tactics
• Identify and put in place measures to manage anticipated resistance to change
• Create actionable deliverables for the five change management levers: communications plan, champion roadmap, coaching plan, training plan, resistance management plan
• Coach managers and supervisors to champion change programs in their departments
• Liaise with Human Capital Department to support organizational design and definition of roles and responsibilities as and when required.

Education

• First Degree in Business Administration, Economics or related course from a recognized tertiary institution
• Change Management Practitioner Certification is an added advantage

Experience

• Minimum of ten (10) years working experience in a similar role preferably in a Financial Institution
• Experience in leading and implementing change and transformation strategy required

​​​​Skills

• Strong critical thinking and problem solving skills
• Strong organizational skills with excellent relationship building, coaching, communication,
• presentation and negotiation skills.