IT Field Support Engineer - Infrastructure & Application Systems at AngloGold Ashanti (Ghana) Limited

Role Purpose

The purpose of this role is to manage AAIL suite of computer applications to ensure that users can effectively utilize packages and in-house developed solutions.  Again, to assist the infrastructure role to manage all in-house infrastructure tasks

Role Accountabilities

• Manage all programming requirements and ensure that modifications or new developments are well planned and designed.
• Follow documented change management controls and procedures.
• Ensure all systems requirements for applications are undertaken.
• Be fully conversant with all applications such that user requirements can be understood and acted on.
• Specify, design, develop, implement, and review in-house software requirements.
• Ensure applications developed in-house are flexible enough to cope with future requirements.
• Assist users in the configuration and set-up of applications.
• Provide accurate and timeous reports as requested by users
• Assist to manage the AAIL Intranet and SharePoint systems.
• Manage all logical access to application systems, databases, and associated schemas to allow secure, efficient, and effective access to the required organization’s structured data.
• Monitor database performance and apply necessary tuning requirements.
• Review and monitor system and instance resources to ensure continuous database operations.
• Develop and maintain understanding of workflows and business needs to support the business.
• Ensure all programming procedures and standards are documented.
• Participate in all IT related projects where required
• Ensure effective access to data and information assets whilst maintaining the requirements of security, privacy, and confidentiality.
• Assist with management of VMware Virtual Infrastructure

Person Specifications

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or other related Engineering field from a reputable institution
• Basic Level networking certification preferred (i.e., CCNA, or Network+)
• ITIL Fundamentals will be an added advantage

Experience

• Minimum of one (1) year post qualification experience in software development and support or a similar role within the mining industry

Technical Competencies

• Knowledge and experience in web design
• Working Knowledge in Microsoft SharePoint administration, Workflows, PowerApps, Power Automate and Office 365 in general
• Web and Desktop software support
• Database Administration (Microsoft SQL Server, MySQL)
• Programming Languages (C#, VB, PHP)
• Scripting Languages (css, html, asp.net, JavaScript)
• Strong working experience with Reporting Tools such as Power BI, SQL Server Reporting Services, and Microsoft Access
• Conversant with device programming such as (Cisco switches, Access points, wireless controllers, and IP telephony)
• Knowledge of standards and backup technologies such as Veeam Backup software etc.
• Experience in system analysis, design and programmingWell-developed oral and written communication skills
• Medical fitness for the position and environment
• A valid Ghanaian drivers’ license and proficiency in driving light vehicles