Relationship Officer at Blue Financial Services Ghana Limited

Job Purpose

• Ensuring convenient customer experience by helping with customer onboarding setting up transactional accounts and signing up for the company's product.
• The incumbent will manage customer journeys to ensure seamless and convenient account creation and product usage, while maintaining strict compliance with all company and procedures

Summary Responsibilities

• Primary contact doe all new customer account opening for all products by providing detailed account walk throughs
• Create repeatable processes, resources and frameworks to use when onboarding customers
• Own and manage customer relationships from the point of sales through successful implementation
• Create initiatives that help to drive successful product implementation
• Work with sales teams to ensure that each piece of the journey meets customer expectations
• Establish and maintain effective relationships with customers and maintain high level customer service
• Leverage customer feedback for continuous improvement and update to customer onboarding process and procedures
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper delivery of customer support
• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Adhere to expected level of due-diligence, internal policies and KYC norms while opening new customer accounts
• Education customers and ensure best practices are in place to enhance expectations

Reporting Structure

Job Level: Entry Level
Reports To: Team Lead: Credits and Deposits

Qualification Required & Experience

• HND / Degree in Business Administration or related field
• Minimum of 3 years credit background
• Must wield strong understanding of operational and quality assurance procedures

Knowledge, Skills and Abilities Required

• In-depth understanding of credit and deposit management procedures
• In-depth knowledge of financial risks and potential fraud mitigation
• Knowledge of service quality principles and practices
• Product knowledge
• Working knowledge and understanding of credit and deposit accounts and relevant processes
• Customer centric
• Teamwork / Cooperation
• Problem solving / Analytical
• Output oriented / results driven interpersonal
• Excellent communication skills
• High attention to details
• Must be highly motivated and have a positive attitude